Question 101: What do you call a limitation in objective thinking that is caused by the tendency for the human brain to perceive information through a filter of personal experience and preferences?
A. cognitive bias
B. von Neumann bottleneck
Correct Answer: A. cognitive bias
Question 102: Which approach to natural language processing (NLP) seeks to identify the emotional tone behind a body of text?
A. sentiment analysis
B. Plutchik’s wheel of emotions
Correct Answer: A. sentiment analysis
Question 103: EMM is a strategy for measuring and influencing the business impact that social media initiatives have on consumer behavior. What does EMM stand for?
A. enterprise marketing menu
B. earned media management
Correct Answer: B. earned media management
Question 104: __________________ seeks to understand what is being said about a product on the Internet.
A. Social media listening
B. Brand recognition
Correct Answer: A. Social media listening
Question 105: Which term describes the transmission of voice over the internet?
A. asymmetric communication
Correct Answer: B. VoIP
Question 106: Which term describes the money a company spends on an ongoing, day-to-day basis in order to run a business or system?
Correct Answer: B. OPEX
Question 107: An IVR interacts with callers to gather information and route the caller to the appropriate recipient. What does IVR stand for?
A. interactive voice response
B. interior virtual routing
Correct Answer: A. interactive voice response
Question 108: What type of in-house telephone system switches calls between users on local lines, while enabling all users to share a certain number of external phone lines?
A. Signal Computing System Architecture
B. Private Branch eXchange
Correct Answer: B. Private Branch eXchange
Question 109: E&M voice over IP technology requires a traditional telephone handset. What does E&M stand for?
A. ear and mouth
B. electronic and mobile
Correct Answer: A. ear and mouth
Question 110: Since the COVID-19 pandemic began, interest in _____________ has grown significantly, primarily due to rising demand for contactless delivery.
B. progressive deliveryCorrect Answer: A. telerobotics
Question 111: Because so many customers want to avoid person-to-person contact, many retail chains are adding _____________ options for checkout.
B. frictionlessCorrect Answer: B. frictionless
Question 112: Biometric payment is a POS technology that allows fingerprints or iris scans to authorize the deduction of funds from a bank account. What does POS stand for?
A. point of sale
B. payment operating systemCorrect Answer: A. point of sale
Question 113: If you’ve gone to a restaurant lately, you may have used your phone’s camera to see your ________.
B. tableCorrect Answer: A. menu
Question 114: What type of checkout uses a scale to prevent theft?
Correct Answer: self-checkout