Problem Description
Star Wars Battlefront players encountered couldn’t grant a reward problem with error code 2,495 when trying to redeem the unlocked reward. This is an error known to happen on PC, Xbox One, and Playstation 4.
The detailed error message is below:
Sorry, we couldn’t grant your reward. Please try again or check your inventory for new items.
Error code: 2,495
Désolé, nous n’avons pas pu vous donner votre récompense. Réessayez ou voyez si votre inventaire contient de nouveaux éléments.
Code d’erreur: 2 495
Follow below solution steps to resolve error code 2,495 couldn’t grant reward issue.
Content Summary
Solution 1: Verify Server Status
Solution 2: Connect to Different Ping Site
Solution 3: Reboot Network Equipment
Reference
Solution 1: Verify Server Status
Go to the below sites to verify if any issue with the server:
Down Detector / Star Wars Battlefront
Is The Service Down / Star Wars Battlefront 2
Outage.Report / Star Wars Battlefront Outage Map
EA Star Wars Twitter
If EA servers are currently experiencing issues, then wait until it fixes.
Solution 2: Connect to Different Ping Site
Step 1: Open Star Wars Battlefront II.
Step 2: Go to Options > EA Account.
Step 3: Locate the Ping Site setting in the Multiplayer Settings. Change the Ping Site to Germany or US.
Step 4: Restart the game.
Solution 3: Reboot Network Equipment
Reference
EA Answer HQ English > Games > STAR WARS > STAR WARS Battlefront II > Bug Reports > Error 2495
