AI News Update: Why Are US Voters Blocking New AI Data Centers in Their Towns? and more

Summary Dynamics 365 Contact Center is adding bullseye routing with user groups for conversation orchestration. Admins can create bullseye routing playbooks that assign queues to user groups and define wait-time thresholds per tier. As conversations wait longer, the eligible agent pool expands automatically to include additional tiers. Existing bullseye routing configurations continue to work without …

Summary Dynamics 365 Contact Center is adding natural language playbooks to orchestrate conversation distribution. Users can configure playbooks to manage routing, priority escalation, overflow handling, preferred representative assignment, and bullseye routing as conversations evolve. Playbooks are created through guided templates with validation to catch conflicts before publishing. Publishing a playbook consumes Copilot credits, but runtime …

Summary Microsoft is adding agent metrics and alerts in Power Platform Monitor for Copilot Studio agents. Admins will be able to monitor conversational and autonomous agent health using new session success rate and recent session metrics. In Managed Environments, admins can set custom thresholds and optional email notifications for low session success rates. This is …

Summary Copilot connectors will extend Work IQ APIs so AI agents can use data and tools from connected enterprise systems. Organizations that already use Copilot connectors can reuse those connections for richer, more context-aware agent experiences across Microsoft 365 and external systems. Existing administrator controls, permissions, and governance policies for Copilot connectors continue to apply. …

Summary Outlook search will gain the ability to scope results to a selected mail folder. The change applies to users who use Outlook search and is delivered in Outlook/Exchange Online. No admin configuration or tenant action is required for this feature. IT should be prepared to communicate the new search behavior and update helpdesk guidance …

Summary Microsoft is retiring the Project usage report (Project activity) from Reports > Usage in the Microsoft 365 admin center. The report will no longer be available, and historical data in that report will no longer be accessible in the admin center after retirement. Administrators who rely on this report should export any needed data …

Summary Microsoft Copilot Chat is expanding Planner Agent with task assignment, scheduled task catch-up, and Copilot memory integration. Affected users are those with an active Microsoft Copilot license who already have access to Planner Agent. The update adds support for assigning and reassigning tasks in shared basic plans, generating task suggestions from recent activity, and …

Summary Microsoft Viva Engage shared messages will show richer previews of the original post, including formatted text, images, videos, and attachments. On Viva Engage web, users can open the full conversation in a dialog, including replies and reactions, without losing their place in the feed. The change affects users who view or interact with shared …

Summary Work IQ MCP is adding a new read-only memory path (/memory/me/coreMemories) that lets authorized agents access a user’s memory profile. The memory profile can include Custom Instructions, Saved Memories, and memories derived from chat history, making agent responses more personalized. A new admin policy controls access to memory through Work IQ MCP in the …

Summary Express voice enrollment in Microsoft Teams enables quick registration for voice profiles, enhancing features like voice isolation and speaker recognition. Users will receive prompts to enroll their voice profile during meetings, with the feature enabled by default for enterprise tenants. Admins can manage the feature using new PowerShell cmdlets, and EDU tenants are excluded …