The latest Cisco 500-440 Designing Cisco Unified Contact Center Enterprise (UCCED) actual real practice exam question and answer (Q&A) dumps are available free, which are helpful for you to pass the Cisco 500-440 Designing Cisco Unified Contact Center Enterprise (UCCED) exam and earn Cisco Unified Contact Center Enterprise Specialist certification.
Cisco 500-440 Designing Cisco Unified Contact Center Enterprise (UCCED) Exam tests a candidate’s knowledge of design considerations and guidelines for deploying Cisco Unified Contact Center Enterprise (Cisco Unified CCE) solutions.
Exam Question 1
Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose three.)
A. transfer call routing from agent to agent
B. CTI data on Cisco Agent Desktop screen pop
C. Courtesy Callback
D. Cisco Mobile Agents
E. Cisco Extension Mobility for agents
F. call queuing
Correct Answer:
A. transfer call routing from agent to agent
D. Cisco Mobile Agents
E. Cisco Extension Mobility for agents
Exam Question 2
Which three features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)
A. Silent Monitor inbound voice calls
B. secure communication using flow around mode
C. NAT for address hiding
D. normalize SIP messages using SIP profiles
E. record calls by forking the media using build-in-bridge
F. demarcation point between networks
Correct Answer:
C. NAT for address hiding
D. normalize SIP messages using SIP profiles
F. demarcation point between networks
Exam Question 3
Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)
A. SIP REFER label and SigDigits
B. SIP REFER with ICM router requery
C. SIP REFER with ICM script Send To VRU node
D. SIP REFER with custom SIP header
E. SIP REFER with routing label “rfxxxx” and standalone Cisco Unified CVP with ICM Lookup label
F. SIP REFER with ECC variable user.sip.transfer
Correct Answer:
A. SIP REFER label and SigDigits
C. SIP REFER with ICM script Send To VRU node
D. SIP REFER with custom SIP header
Exam Question 4
In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the Administration & Data Servers? (Choose two.)
A. administration server
B. real-time data server
C. analytical server
D. recording server
E. static server
F. performance server
Correct Answer:
A. administration server
B. real-time data server
Exam Question 5
The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center Enterprise include three distinct types of messaging. Which three options are those messages? (Choose three.)
A. SIP call control messages
B. routing control (Cisco Unified CM cluster request instructions from Cisco Unified CCE)
C. service control
D. device and call monitoring
E. subscription control
F. device and call control
Correct Answer:
B. routing control (Cisco Unified CM cluster request instructions from Cisco Unified CCE)
D. device and call monitoring
F. device and call control
Exam Question 6
Which type of traffic from the peripheral gateway to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?
A. configuration requests
B. skill group data
C. routing and DMP control traffic
D. Real-Time Monitoring
Correct Answer:
C. routing and DMP control traffic
Exam Question 7
Which attribute can be created in Cisco Unified Contact Center Enterprise Precision Routing?
A. Boolean or proficiency
B. string or integer
C. Boolean or integer
D. proficiency or array
Correct Answer:
A. Boolean or proficiency
Exam Question 8
How does the Cisco Unified Contact Center Enterprise solution encrypt the logger database?
A. AES
B. SHA
C. MD5
D. TLS
Correct Answer:
C. MD5
Exam Question 9
When using microapps, which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode?
A. CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE, VXML Gateway
B. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway
C. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
D. CUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
Correct Answer:
C. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
Exam Question 10
For the Cisco Contact Center Enterprise Outbound option, which Cisco Unified Communications Manager feature can be used to disable ring back during transfer to agent for a scenario that involves SIP trunks?
A. replaces header script
B. normalization script
C. association script
D. transformation script
Correct Answer:
B. normalization script
Alex Lim
Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook
