AI is a powerful tool when it comes to customer experience, offering the ability to leverage real-time insights to help elevatie service standards and employee performance. Read this article to learn about Genesys’ AI-powered solution, and how 5 leading Asia Pacific companies are using it to improve their customer satisfaction.
Category Archives: Artificial Intelligence
Enterprise Conversational AI Pricing: Calculating the Cost of a Successful Chatbot or Virtual Agent
A conversational AI solution should provide optimized, consistent self-service. It should create value for your organization and customers. But how much does an enterprise solution with this level of sophistication, flexibility, and customization really cost? This article explores budgeting, typical pricing models, and average costs for pilots and full systems.
Cloud Storage as a File System in AI Training
Cloud Storage is a common choice for Vertex AI and AI Platform users to store their training data, models, checkpoints, and logs. Now, with Cloud Storage FUSE, training jobs on both platforms can access their data on Cloud Storage as files in the local file system.
Delivering Connected Intelligence at the Edge with AI and 5G
Enterprises are using AI in conjunction with network connectivity to automate operations and generate analytical insights that improve products and services. Many are now adding 5G to connect devices to these systems because its high-speed, high-capacity, and ultra-reliable low latency characteristics can enable new use cases for AI or enhance current offerings. Until now, AI …
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How to use intelligent automation to create superior insurance experiences
As part of our commitment to serving as a key business resource for the Insurance profession, Insurance Business is offering this guide on integrating intelligent automation into your organisation. Insurance is rapidly becoming a real-time, data-centric service stream that demands technology built for its environment. Intelligent automation enables an evolution from traditional approaches to insurance, …
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6 Drivers of Value for AI Projects to Ensure Tangible ROI
AI leaders are on a transformation journey, driven by analytics but very often bogged down by cultural and process-related barriers. So, how can they effectively accelerate that AI maturity journey and minimize those challenges? The 2021 Business Value Guide for AI helps organizations make measuring AI maturity and business value from AI projects a standard …
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How Enriched Data Can Make AI and Your Organization Smarter
Artificial intelligence is changing the way companies do business, providing a competitive advantage that grows over time for early adopters. With the assistance of AI data becomes more accessible, manageable, and accurate helping data scientists and marketing analysts drive improved results for their organization. By enriching your customer information with data from a third party, …
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New AI Thermal Sensing Solution
There is demand for contactless, robust and privacy-preserving devices for detecting temperature with accuracy and wide coverage to safeguard against public health emergencies. And according to a recent research report, the global thermal imaging market is expected to reach US$ 4.6 billion by 2025.
The AI-Powered Supply Chain: Better Demand Forecasting and Operational Excellence
With the recent global and regional socio-economic disruptions caused by the pandemic, industries such as retail, consumer products, manufacturing, pharmaceutical, and life sciences all struggle to align production and stocking with rapidly shifting purchasing demands. At the same time, some channels have surged ahead: online retailers, delivery services, and pharmacies are thriving. In this new …
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How AI Makes Employees’ and Managers’ Lives Easier While Dramatically Improving Your Business
Knowledge is power – and the more you know, the better decisions you can make. That’s why big data has come to the grocery store, as grocers see the value in using artificial intelligence (AI) to run their operations more efficiently. AI is also powerful in optimizing labor models. Its granular forecasting capabilities lead to …