In service, the most important metric is customer satisfaction. A customer whose equipment is up and performing to specification is a happy one—but your team might lack the insights they need to improve first-time-fix rates (FTFR), mean time to repair (MTTR), and other key KPIs. This article explores how remote condition monitoring unlocks actionable data […]
Category Archives: Internet of Things
Internet of Things News Headlines Update on September 24, 2020
Ericsson will enable the sale of managed IoT connectivity for global CSP (communications service provider) partners on Amazon Web Services (AWS) Marketplace. Read more at ericsson.com > Simplifying the purchase and deployment of cellular IoT connectivity Mitsubishi drivers in the USA can schedule and manage service appointments at dealerships from the My Mitsubishi Connect app […]
Outdated IoT Assumptions and Misconceptions about Remote Monitoring
New technology is making preventative and predictive maintenance easier than ever. But industry mindsets that haven’t kept pace with technology can be a huge roadblock for service teams focused on attracting—and retaining—customers. In this article, you’ll learn: What preventative maintenance looks like—both for you and for your customers How the Internet of Things (IoT) products […]
Internet of Things News Headlines Update on September 15, 2020
Intel is collaborating with Baidu in artificial intelligence (AI), 5G, data centre and cloud computing infrastructure. Intel and Baidu executives (Zhenyu Hou and Rui Wang) discussed the trends of intelligent infrastructure and intelligent computing, and shared details on the two companies’ strategic vision to drive the industry’s intelligent transformation within the cloud, network and edge […]
Internet of Things News Headlines Update on August 26, 2020
Semtech and AWS LoRa kits simplify IoT development. Semtech and Amazon Web Services (AWS) are working with Tensor IoT to simplify IoT development by offering asset tracking and smart building kits using LoRa technology and AWS IoT services. Read more at Semtech Press Release > Semtech Collaborates with AWS and TensorIoT to Simplify IoT Solution […]
Optimize Field Service Model to Overcome Challenges with IIoT and AR
Delivering topnotch service while managing costs and efficiencies has become increasingly complex for field service organizations. This article explores the major challenges hindering success and how the Industrial Internet of Things combined with augmented reality makes it possible for organizations to: Decrease unscheduled downtime by 30% and improve first-time fix rates by 92% Increase service […]