Solved: How to Fix Xbox Console HDMI Connected but “No signal” and Black Screen of Death

The article provides solutions to fix the Xbox console HDMI connected but “No signal” and black screen of death problem, such as power cycling, checking the HDMI cable and port, using a different or virtual card, and contacting Xbox support.

The article also explains the possible causes of the problem, such as unsupported or insufficient cards, declined transactions, incorrect or outdated card information, or disabled international or online transactions.

Problem Symptom

Users of the Xbox console have reported an issue in which the display on the connected TV or Monitor shows an error message of “No Signal” even when the console has fully booted up. This issue appears to be affecting Xbox Series X, Xbox Series S, Xbox One, Xbox One S, and Xbox One X users.

Read more: Solved: How to Fix Xbox Series HDMI Connected but No signal and Black Screen – PUPUWEB

If you are experiencing issues with your TV screen remaining blank or black, this article will provide you with troubleshooting steps to help resolve Xbox no signal issues and reset black screen resolutions.

What Causes the Xbox HDMI No Signal Error?

The Xbox HDMI no signal error can be caused by various factors, such as:

• A faulty or loose HDMI cable or port
• A wrong input source on the TV or monitor
• A glitch in the console’s hardware or software
• An incompatible or outdated TV or monitor firmware
• A conflict with the HDCP or VRR settings

How to Fix the Xbox HDMI No Signal Error

To fix the Xbox HDMI no signal error, you can try the following solutions in order:

Solution 1: Power Cycle or Cool Boot Xbox

The next thing you should do is to power cycle the console and TV to clear any temporary glitches that might be causing the error. To do this, follow these steps:

Step 1: With the Xbox fully turned on, press and hold on the Xbox button on the console (Not controller) for 10 seconds or until the front LED stops flashing.

Step 2: After the Xbox is turned off completely, disconnect the power cable from the power outlet, wait for a full minute before attempting to plug it back in and turn on.

Step 3: Start the Xbox console once again by pressing the Xbox button.

Step 4: If the Xbox initial animation screen display on TV, then confirm that cool boot is completed.

Solution 2: Connect using HDMI Out To TV Port

The first thing you should do is to check the HDMI cable and port that connect your Xbox console to your TV or monitor. Make sure that the cable is plugged into the HDMI OUT TO TV port on the back of the console and that the connection is secure. Also, make sure that the cable is plugged into the correct HDMI input on your TV or monitor and that the input source is selected correctly. You can try to switch to a different HDMI port or cable if you have one available.

Step 1: Make sure to plug the HDMI cord into the HDMI OUT TO TV port on the back of the Xbox.

Step 2: Check that the HDMI cord connection to the console is secure.

Step 3: Check that the HDMI cord connection to the TV is secure.

Step 4: Confirm that both TV and Xbox console are turned on.

Step 5: Check that the TV is set to the correct input signal (HDMI).

Optional:

• Try plugging the HDMI cord into the different HDMI port on the TV.
• Try connecting Xbox console to a different TV.

Solution 3: Clean or Replace the HDMI cable

Step 1: Unplug the HDMI cord from Xbox and TV/Monitor.

Step 2: Inspect the HDMI cord at both ends for damage or dirt and clean it carefully if needed. If you’ve noticed any damages, you’d better buy a new DisplayPort cable.

Step 3: Replace or flip the HDMI cord around or try plugging in a different console to see if it works, if you only have one cord.

Solution 4: Launch in Low-Resolution Mode then Reset Display Settings

If the error persists, you might need to reset the display settings on your console to match the capabilities of your TV or monitor. To do this, follow these steps:

Step 1: Eject if any Disc inside the Xbox.

Step 2: Press and hold the Power button in front of Xbox for about 10 seconds or until you hear a beep and the cooling fan grinding to a halt.

Step 3: Wait for 30 seconds or more to make sure that the Xbox is turned off.

Step 4: Press and hold both Power button and Eject button in front of the Xbox together at the same time for around 15 to 20 seconds until you hear the second beep. The power light will flash on before the second beep. DO NOT LET GO until the second beep occurs. This will launch the Xbox into Low-Resolution Mode (640 × 480). Where you can adjust the resolution manually if you connected Xbox to a TV that doesn’t support the current resolution on the Xbox’s settings.

Step 5: Xbox console should power up. When you see the Troubleshoot menu, click on Continue.

Step 6: In order to change the display to the highest resolution that the TV supports, press the Xbox button on the controller, navigate to the System > Settings > Display & Sound > Video output.

Step 7: Change the Display resolution to the maximum Output accepted by TV/monitor.

Solution 5: Turn Off HDCP

If you are getting HDCP issues with an HDMI splitter or you are using a capture card such as ELGATO or AVERMEDIA, turn on the Xbox’s Energy-saving mode to turn off HDCP.

HDCP (High-bandwidth Digital Content Protection) is a feature that prevents unauthorized copying of digital content. However, some older TVs or monitors might not support HDCP or might have compatibility issues with it. To turn off HDCP on your console, follow these steps:

Step 1: Press the Xbox button on the controller to open the guide menu.

Step 2: Go to Settings > General > TV & display options > Advanced video modes.

Step 3: Uncheck the box next to Allow 4K and Allow HDR10.

Step 4: Restart the console and the TV or monitor and check if the error is resolved.

Solution 6: Disable VRR

VRR (Variable Refresh Rate) is a feature that allows the console to adjust the refresh rate of the display to match the frame rate of the game. However, some TVs or monitors might not support VRR or might have compatibility issues with it. To disable VRR on your console, follow these steps:

Step 1: Press the Xbox button on the controller to open the guide menu.

Step 2: Go to Settings > General > TV & display options > Advanced video modes.

Step 3: Uncheck the box next to Allow variable refresh rate.

Step 4: Restart the console and the TV or monitor and check if the error is resolved.

Solution 7: Disable Enable 24Hz Video Option

If Blank TV screen when watching Blu-ray Disc:

Step 1: Press the Xbox button to go to the Home screen > scroll left to open the Guide.

Step 2: Select Settings > select All settings.

Step 3: Go to Display & sound > select Video options.

Step 4: Click Enable 24Hz to turn off this setting.

Solution 8: Check AVR

If you are using AVR:

Step 1: Connect the set-top box HDMI output to the Xbox HDMI input.

Step 2: Connect the Xbox HDMI output to the A/V HDMI input.

Step 3: Connect the A/V HDMI output to the HDMI input on the TV.

Step 4: Turn on the TV.

Step 5: Turn on the AVR once the TV is displaying a picture.

Step 6: Turn on the Xbox console.

Step 7: Switch the input source of the AVR away from the console and then back.

Step 8: Return to the Xbox Home screen > scroll left to open the Guide or press the Xbox button to open the Guide.

Step 9: Go to System > Settings > Display & sound > Video output > TV connection.

Step 10: Select the HDMI option.

Solution 9: Update the Console and TV Firmware

Another possible cause of the error is an outdated or incompatible firmware on the console or the TV or monitor. To update the console firmware, follow these steps:

Step 1: Press the Xbox button on the controller to open the guide menu.

Step 2: Go to Settings > System > Updates & downloads.

Step 3: Select Console update available and follow the on-screen instructions to download and install the latest update.

Step 4: Restart the console and check if the error is resolved.

To update the TV or monitor firmware, refer to the manufacturer’s website or manual for the specific instructions.

Solution 10: Refer to Troubleshooting Solutions Published on Xbox Support

If Blank TV screen or No Signal error message happens after installing a system update:

Step 1: Go to the Xbox System Update Solution.

Step 2: Select I need to troubleshoot a system update error.

Step 3: Select I am experiencing a startup issue.

Step 4: Select Black screen.

Step 5: Follow the troubleshooting solutions offered.

Solution 11: Contact Xbox Support for Repairs

Options 1: If you’re still under warranty, contact Xbox Support for further technical assistance to send it for repairs.

Option 2: Request a repair request in Device Support:

Step 1: Sign in to Microsoft account and select the Problem with a device.

Step 2: Under For which device? choose Xbox console or register it.

Step 3: Click Display Issue and select Next.

Step 4: Provide details of the issue in the Describe your problem field then click Next.

Step 5: Follow the steps to complete the service order.

Frequently Asked Questions (FAQs)

Question: How do I know if my TV or monitor supports HDCP or VRR?

Answer: You can check the specifications of your TV or monitor on the manufacturer’s website or manual. Alternatively, you can use the 4K TV details option in the console settings to see what features your TV or monitor supports. To do this, follow these steps:

1. Press the Xbox button on the controller to open the guide menu.
2. Go to Settings > General > TV & display options > 4K TV details.
3. You will see a list of features that your TV or monitor supports, such as 4K, HDR10, Dolby Vision, and VRR.

Question: How do I know if my HDMI cable is faulty or damaged?

Answer: You can check the HDMI cable for any physical signs of damage, such as cuts, bends, or frays. You can also try to use a different HDMI cable or connect the cable to a different device to see if it works. If the cable does not work with any device or port, it is likely faulty or damaged and needs to be replaced.

Question: How do I prevent the Xbox HDMI no signal error from happening again?

Annnswer: You can prevent the Xbox HDMI no signal error from happening again by following these tips:

• Use a high-quality HDMI cable that supports 4K and HDR.
• Keep the HDMI cable and port clean and dust-free.
• Avoid unplugging or moving the HDMI cable or port while the console or the TV or monitor is on.
• Update the console and the TV or monitor firmware regularly.
• Turn off the HDCP or VRR features if they are not supported or compatible with your TV or monitor.

Summary

The Xbox HDMI no signal error is a common problem that can affect Xbox Series X, Xbox Series S, Xbox One, Xbox One S, and Xbox One X users. It occurs when the TV or monitor does not detect the signal from the console and shows a blank or black screen. The error can be caused by various factors, such as a faulty or loose HDMI cable or port, a wrong input source on the TV or monitor, a glitch in the console’s hardware or software, an incompatible or outdated TV or monitor firmware, or a conflict with the HDCP or VRR settings. By following these solutions, you should be able to resolve the Xbox HDMI no signal error and enjoy your Xbox console without any interruptions.

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