Office 365 OneDrive users reported unable to access the OneDrive cloud library via browser, a detailed error message shows “Something went wrong. Please try again or refresh the page” with Error code: 6 refer to timeout error is occurred due to server issue, network connection inconsistent or third party software interference.
Follow the below resolution guideline to resolve to error to continue access to your documents in OneDrive.
Solution 1: Check OneDrive Service Health
Step 1: Open browser and visit the Microsoft Service Health official page.
Step 2: Verify that OneDrive service at the left-hand section showing green checkmark and detail message is Everything is up and running.
Solution 2: Click on Recycle bin Folder
Step 1: Click on Recycle bin Folder.
Step 2: Then click the Shared Folder.
Solution 3: Access via OneDrive mobile app
Step 1: Open browser and visit the Microsoft OneDrive download page.
Step 2: Scroll to the bottom section until you see Get the OneDrive mobile app.
Step 3: Enter your mobile number or email address int the textbox and Microsoft will send you a download link.
Step 4: Alternatively, you can visit Google Play Store or Apple App Store to download and install the OneDrive mobile app (iOS | Android), sign-in with your account and see if the same error code show.
Solution 4: Contact Microsoft Support
Step 1: Open the browser and visit the OneDrive help & learning page.
Step 2: Scroll to the bottom of the page and click on the Contact Us hyperlink associated with Get support.
Step 3: Type in the detailed problem description in the text box below How can we help?.
Step 4: Click the Get Help button and the list of error related articles will show.
Step 5: If you are still unable to find any related article to resolve the error, then click on the Talk to an agent button to start the Support Live Chat session.