Summary
- Sales Agent in Microsoft 365 Copilot is gaining semantic model support to better interpret CRM data structure, relationships, views, forms, and business terminology.
- Administrators can fine-tune which CRM tables, relationships, views, and glossary terms are used for grounding responses.
- The change is intended to improve answer quality for sellers, especially in environments with custom CRM schemas and complex data relationships.
- Existing permissions and admin-managed data coverage continue to apply.
- This post is for awareness only; no action is required.
Primary Service: M365 Copilot
Admin Impact: Low
User Impact: Medium
Release Start: 17 Nov 2026
Release End: 17 Nov 2026
Services: Dynamics, M365 Copilot, Power Platform
Category: Stay informed
Tags: New Feature
History
11/5/2026 Item Added to Message Center
Microsoft Message
We are announcing the ability to enable semantic model support for Sales Agent. This feature will reach general availability on November 17, 2026.
How does this affect me?
The semantic model signals help Sales Agent better understand CRM data structure, views, relationships, forms, and business terminology.
Administrators can fine-tune the semantic model signals to include the CRM tables, relationships, views, and glossary terms that Sales Agent can use when grounding responses. This helps improve response quality, especially in environments with custom CRM schemas and complex data relationships.
Sellers can ask questions in Sales Agent using natural language and get answers that better reflect custom CRM tables, relationships, forms, views, and terminology. This helps sellers uncover customer context with more accurate interpretation of CRM data, and it helps admins minimize glossary maintenance.
Existing permissions and administrator-managed data coverage continue to apply.
What action do I need to take?
This message is for awareness, and no action is required.