Microsoft Office product including Outlook for Windows terminates unexpectedly with Exception code: 0xc0000005, Fault offset: 0x000474b2, Faulting process id: 0x4cf0, the error message reads. This issue reported after Microsoft Office Update installed. The detail error message as below:
This application was unable to start correctly (0xc0000005). Click OK to close the application.
This application was unable to start correctly (0xc0000005)
The application was unable to start correctly (0xc0000005). Click OK to close the application.
The application was unable to start correctly (0xc0000005)
Table of contents
Workaround #1: Restore Microsoft Office to version 16.0.12827.20470
Workaround #2: Open Microsoft Office in Safe Mode
Workaround #3: Use Outlook on the web or mobile clients for Android and iOS
Workaround #1: Restore Microsoft Office to version 16.0.12827.20470
Step 1: Open command prompt with administrator privilege.
Step 2: Type cd “\Program Files\Common Files\microsoft shared\ClickToRun”
Step 3: Press Enter key to open ClickToRun folder of Office.
Step 4: Type officec2rclient.exe /update user updatetoversion=16.0.12827.20470 and press Enter key.
Step 5: Close Command Prompt.
Workaround #2: Open Microsoft Office in Safe Mode
Step 1: Press Windows + R to open the Run dialogue box.
Step 2: Type Outlook.exe /safe
Step 3: Click OK and Outlook will launch in safe mode.
Alternatively, you can open Outlook in Safe mode by holding the Ctrl key when launching the app.
Workaround #3: Use Outlook on the web or mobile clients for Android and iOS
Remark: Install the latest Microsoft Office update as the bug fix already released officially.
Alex Lim
Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook
