Summary
- Dynamics 365 Contact Center is getting an enhanced chat widget for customer conversations.
- The update improves chat load speed, visual customization, and media handling for a better customer experience.
- The new widget is enabled through a new script tag in the Copilot Service admin center workstream configuration.
- Microsoft states this is an awareness-only notice and no action is required from admins.
Microsoft 365 Message Center ID: MC1464795
Primary Service: D365 Apps
Admin Impact: Low
User Impact: Medium
Release Start: 30 Sept 2026
Release End: 30 Sept 2026
Last Modified: August 31, 2026
Category: Stay informed
Tags: New feature
Status: Launched
Products & Platforms: Dynamics 365 Apps
History
8/31/2026 Item Added to Message Center
Microsoft Message
We are announcing the ability to delight your customers with the enhanced chat widget in Dynamics 365 Contact Center. This feature will reach general availability on September 30, 2026.
How does this affect me?
The updated chat widget improves customer engagement and brand consistency with:
- Faster load times through optimized scripting, ensuring quicker display of the chat button even on slower network connections.
- Modernized look and feel with expanded customization options to better align with your brand and website design.
- Quality-of-life improvements, including enhanced media support for smoother customer interactions.
These enhancements are available through a new script tag in the workstream configuration in the Copilot Service admin center.
What action do I need to take?
This message is for awareness, and no action is required.
If you would like more information on this feature, please visit Delight your customers with the enhanced chat widget.