MC1464797 Dynamics 365 Contact Center Control how many conversations are evaluated with a sampling percentage

We are announcing the ability to control how many conversations are evaluated with a sampling percentage in Dynamics 365 Contact Center. This feature will reach general availability on September 30, 2026.

How does this affect me?

Users will be able to set a sampling percentage when creating an evaluation plan. The percentage will determine how many matching conversations are evaluated for quality and coaching.

What action do I need to take?

This message is for awareness, and no action is required.