Summary
- Dynamics 365 Contact Center is adding a sampling percentage setting for conversation evaluations.
- Users who create evaluation plans will be able to control what portion of matching conversations are selected for quality and coaching review.
- This is a new feature announcement for Dynamics 365 Apps; Microsoft states no admin action is required.
- The change is informational and does not indicate a mandatory configuration or service disruption.
Microsoft 365 Message Center ID: MC1464797
Primary Service: D365 Apps
Admin Impact: Low
User Impact: Low
Release Start: 30 Sept 2026
Release End: 30 Sept 2026
Last Modified: August 31, 2026
Admin Impact: Low
User Impact: Low
Release Start: 30 Sept 2026
Release End: 30 Sept 2026
Last Modified: August 31, 2026
Category: Stay informed
Tags: New feature
Status: Launched
Products & Platforms: Dynamics 365 Apps
Tags: New feature
Status: Launched
Products & Platforms: Dynamics 365 Apps
History
8/31/2026 Item Added to Message Center
Microsoft Message
We are announcing the ability to control how many conversations are evaluated with a sampling percentage in Dynamics 365 Contact Center. This feature will reach general availability on September 30, 2026.
How does this affect me?
Users will be able to set a sampling percentage when creating an evaluation plan. The percentage will determine how many matching conversations are evaluated for quality and coaching.
What action do I need to take?
This message is for awareness, and no action is required.