Learn how to create an efficient scheduling strategy for multiple technicians with different skills in Microsoft Dynamics 365 Field Service. Explore the best practices for handling complex work orders and ensuring timely service delivery.
Table of Contents
Question
A field service company specializing in commercial equipment maintenance has implemented Microsoft Dynamics 365 Field Service. They have a complex scheduling scenario where certain work orders require multiple technicians with different skill sets to be scheduled simultaneously. You need to create a scheduling strategy that allows for the simultaneous booking of multiple resources with different skills for the same work order. What should you do?
A. Configure a single resource requirement with all necessary skills and assign it to one technician.
B. Create a requirement group for the work order that includes multiple resource requirements, each with its own skill set.
C. Limit the work order to only one technician to simplify the scheduling process.
D. Schedule each technician individually without creating a relationship between their bookings.
Answer
B. Create a requirement group for the work order that includes multiple resource requirements, each with its own skill set.
Explanation
Creating a requirement group with multiple resource requirements allows for the scheduling of several technicians with different skills for the same work order simultaneously. Scheduling technicians individually without a relationship, configuring a single requirement for all skills, or limiting the work order to one technician would not meet the complex needs of the scenario.
Microsoft Dynamics 365 Field Service Functional Consultant MB-240 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Field Service Functional Consultant MB-240 exam and earn Microsoft Dynamics 365 Field Service Functional Consultant MB-240 certification.