Summary
- Dynamics 365 Sales and Dynamics 365 Customer Service license entitlements are not granting expected read-only access to Dynamics 365 Finance and Operations apps.
- Affected users: anyone using Sales or Customer Service licenses who rely on read-only access to Finance & Operations data.
- No admin action is required; Microsoft will deploy a fix automatically (see Message Center for timeline).
- IT should monitor tenant health and user support queues, and be ready to triage related access or licensing support tickets.
Primary Service: D365 Apps
Admin Impact: Medium
User Impact: High
Release Start: 15 Jul 2026
Release End: 15 Jul 2026
Services: D365 Apps, Dynamics
Category: Stay informed
Tags: Admin Action
History
6/8/2026 Item Added to Message Center
Microsoft Message
We have identified an issue with Dynamics 365 Sales and Dynamics 365 Customer Service licensing entitlements that prevent your users from accessing Dynamics 365 finance and operations apps in read-only mode.
How does this affect me?
Users will be unable to access finance and operations apps in read-only mode as expected. We are developing a fix to restore expected read-only access, which we intend to apply to your tenant by mid-July.
Why is this action needed?
This message is for awareness, and no action is required. Access will be restored automatically following the fix deployment.