Struggling with business closure issues in Dynamics 365 Customer Service? Learn how to resolve workday conflicts when a public holiday is declared. This guide provides expert solutions for MB-230 certification exam success.
Table of Contents
Question
A company uses Dynamics 365 Customer Service.
A new public holiday is declared. You create a business closure. A customer service agent reports that this day still appears as a workday.
You need to resolve the issue.
What should you do?
A. Edit the work hours set for that day.
B. Deactivate the work hours for that day.
C. Delete the work hours set for this resource on that day.
D. Edit the series of work hours set for the resource.
Answer
D. Edit the series of work hours set for the resource.
Explanation
This item tests the candidate’s knowledge of configuring work hours.
When a business closure is created and is not reflected for a resource, the work hours of that resource should be updated by opening the series of work hours and enabling business closure. Editing the work hours for just the day, deactivating the work hours, or deleting the work hours does not enable the business closure required for that day.
Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 exam and earn Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification.