Struggling with poor Knowledge article search results in Dynamics 365 Customer Service? Learn how enabling keyword and description suggestions can help authors build better metadata for more accurate search results. Discover the solution for improving your organization’s Knowledge Management system. Question A company uses the Knowledge management features of Dynamics 365 Customer Service. Agents experience …
MB-230
Learn how to configure the Quick Find view in Microsoft Dataverse to make all columns searchable in your model-driven app without the need for users to build custom queries. Boost your Dynamics 365 expertise and pass the MB-230 certification exam with ease. Question A company uses Microsoft Dataverse. You create a model-driven app to track …
Learn how to configure Customer Satisfaction (CSAT) metrics in Microsoft Dynamics 365 Customer Voice. Find out which question type (Rating, Likert, NPS, or Text) is ideal for measuring CSAT and improve your customer feedback strategies. Question A company uses Dynamics 365 Customer Voice surveys to capture customer feedback. You need to configure satisfaction metrics to …
Struggling with the Microsoft Dynamics 365 Customer Service MB-230 exam? Learn how to modify property definitions to set correct default values for device commands in Dynamics 365 and Connected Customer Service. Get expert tips for exam success! Question A company uses Dynamics 365 Customer Service and Connected Customer Service. An agent must set the temperature …
Struggling with Dynamics 365 Customer Service? Learn how assigning a device category helps manage IoT devices and limit command types in the MB-230 certification exam. Get expert tips to ace the test! Question A company uses Dynamics 365 Customer Service and Connected Customer Service. Support agents have difficulty sending the correct commands to the appropriate …
Learn how to configure SLAs in Microsoft Dynamics 365 Customer Service to meet different failure criteria based on customer entitlements and case origins like email or phone. Master this key functionality to excel in your MB-230 exam! Question A company uses Dynamics 365 Customer Service to manage service-level agreements (SLAs). Each customer is assigned an …
Learn how enabling AI suggestions in the Microsoft Dynamics 365 Customer Service admin center enhances keyword and description selection for knowledge articles, improving article searchability and content discoverability. Question Your organization uses Microsoft Dynamics 365 Customer Service to manage knowledge articles. Authors struggle with selecting appropriate keywords and descriptions, affecting article searchability. You need to …
Learn which survey question type to recommend for customer experience ratings in Microsoft Dynamics 365. Discover why the Likert scale is ideal for displaying single-answer questions and allowing customers to scale responses effectively. Question A customer service agent must create a survey with a question type that does the following: Displays a list of single-answer …
Learn how to configure the correct form to remove the Billable Time field in Dynamics 365 Customer Service case resolution. Discover why the Quick Create form in the Case Resolution table is key to customizing the case resolution dialog. Question A company uses Dynamics 365 Customer Service. Customers are not invoiced for time spent on …
Learn how to configure status reason transitions in Dynamics 365 Customer Service to enable agents to provide additional information from predefined options and display filtered choices. Discover the key configurations to optimize case management! Question A company uses Dynamics 365 Customer Service. When a case has an active status, the customer service agents must be …