Learn the key states in Dynamics 365 Customer Service that allow you to renew an entitlement record, including when it is expired or canceled. Get the expert insights you need to pass your MB-230 exam and boost your career!
Table of Contents
Question
A company uses entitlements in Dynamics 365 Customer Service.
You need to renew a customer’s entitlement record.
In which two states can the entitlement be for you to renew it? Each correct answer presents a complete solution.
A. Active
B. Canceled
C. Expired
D. Waiting
Answer
B. Canceled
C. Expired
Explanation
This item tests the candidate’s knowledge of renewing and canceling entitlements.
Entitlement renewals can be done only on expired or canceled entitlement records. Entitlements with a status of Waiting cannot be edited, have cases associated to them, or be renewed. Active entitlements can have cases associated with them but cannot be edited or renewed.
Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 exam and earn Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification.