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How to Adjust Windows Screen Size, Fonts for GoTo Resolve Troubleshoot

Discover how to increase screen size or font size in remote computer sessions for comfortable troubleshooting in Windows 11, Microsoft 365, and Intune environments. Learn the simple fixes to apply on your computer or the remote user’s computer.

When troubleshooting remote users’ computers, small font sizes can hinder the process. This issue is always happen in Windows 11, Microsoft 365, and Intune environments, especially using remote desktop tools like GoTo Resolve (GTR). In order to enhance remote troubleshooting experience, we’ll explore how to enlarge fonts on both local and remote computers, making it easier to read and resolve issues efficiently.

Adjust Screen Size for Comfortable Viewing in GoTo Resolve (GTR)

During a remote session, press the Ctrl + Plus sign (+) to zoom in and increase font size. Alternatively, use the magnifier glass tool in GTR to temporarily enlarge font sizes.

To change the screen size on Remove Control Toolbar, follow these steps:

  1. On the Remote Control toolbar, click “Options” and then select “View.”
  2. Choose the appropriate screen size setting from the dropdown menu.
  3. Your selection will be applied immediately, allowing you to comfortably view the host display on your client device.

Adjust Screen Size for Comfortable Viewing in GoToResolve (GTR)

Note: If you like to change the actual screen resolution of the remote host’s display, you’ll need to modify the host’s Desktop Properties (on Windows) or System Preferences (on Mac).

By adjusting the screen size to your comfort level, you can optimize your remote control experience and work more efficiently.

Adjusting Font Size on Your Local Computer

To change the font size on your local computer, follow these steps:

Windows 11

  1. Press the Windows + D key to show desktop.
  2. Right-click on empty area of the desktop.
  3. Select “Display settings” option from the context menu.
  4. Click on “Display.”
  5. Adjust the “Scale and layout” option to increase font size.

Adjust the "Scale and layout" option to increase font size.

Microsoft 365

  1. Open Microsoft 365 application.
  2. Click on “View” menu.
  3. Select “Zoom” to increase font size.

Use Magnifier

Windows comes with built-in Magnifier tool that can help to see items on screen more clearly.

To open Magnifier, press the Windows + Plus sign (+). You can then adjust the level of magnification that suits you.

Adjusting Font Size on Remote Computers

To change the font size on remote computers, follow these steps:

Intune

  1. Configure font size settings through Intune’s device configuration profiles.
  2. Apply the settings to remote computers to increase font size.

Conclusion

By applying these simple fixes on your local computer or remote users’ computers, you can enlarge font sizes and improve your remote troubleshooting experience in Windows 11, Microsoft 365, and Intune environments.