My new laptop keeps showing Error printing message, but the previous old laptop prints smoothly without any errors prompt. I have already tried to troubleshoot and restart the Windows print spooler service but nothing works. How can I fix Error printing message?
Perform below diagnostic steps to check whether you have installed the correct printer driver in your new laptop.
Step 1: Go to the Settings > Devices > Printers.
Step 2: Printed a test page directly from the driver.
Step 3: If the printer driver has .ws after the spool file name, then you will need to remove the current printer driver and install the correct drivers downloaded from the printer’s manufacturer.
If you have multiple printer drivers for the same printer, the extra drivers will have a number after the printer’s name. Remove all but left the one without a number, try to perform test print directly from that driver.
In the event that both above mentioned workaround not working, then proceed to remove all the printer driver and reinstall the printer’s manufacturer drivers one more time.
Note: Never install multiple drivers for the same printer.
Make sure you have a printer driver CD on hand or download the printer driver file for the printer from official printer’s manufacturer site before proceed the following steps. Verify the correct driver for this specific printer model, because sometimes printer drivers for similar models won’t work.
Step 1: If the printer connected to laptop using USB port, unplug the USB cable to disconnect the device
Step 2: Remove the printer from Windows’ Control Panel > Devices and printers.
Step 3: Reinstall the printer driver.
Step 4: Reconnect the printer and check if it works.
Note: Before perform reinstalling, you may have to rename the problematic printer driver file without deleting it in case you might need it later for some reason.
If the printer connects to laptop via Wi-Fi hotspot connection, it is likely that the printer driver installation file will ask whether this is a Wi-Fi support printer and will attempt to find it on the network. Make sure the printer is turned on and attached to the Wi-Fi hotspot via setting menu.
Check the print queue if any outstanding document that is trying to print but failed to print out. Select Printer menu > Cancel All Documents option to delete those documents, and clear the queue completely.
Make sure you have installed the correct printer driver for the Printer which is suite to the operating system version.
Try re-install the printer with the latest driver. If you don’t have the driver software, then go to the official printer’s manufacturer site to download it.