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Solved: How do I fix Clear Password error, unable to change MySql root user password on Ubuntu 20.04 Desktop?


MySql Workbench 8 was successfully installed on Ubuntu 20.04 desktop using the terminal. During installation, I set a password for the root user. I am able to connect to the MySql server via terminal without any issues, the MySql server is currently up and active.

I am unable to change the local instance 3306 root@localhost:3306 password on Ubuntu 20.04 Desktop from the opening screen. This is the “Clear Password” error message I encountered:

Clear Password

Could not clear password: forget_password An AppArmor policy prevents this sender from sending this message to this recipient…

Solved: How do I fix Clear Password error, unable to change MySql root user password on Ubuntu 20.04 Desktop?

How can I resolve this issue?


The message indicates that the keyring service is not able to communicate due to AppArmor. Enabling AppArmor should therefore allow the communication:

sudo snap connect mysql-workbench-community:password-manager-service :password-manager-service

Note: I usually disable AppArmor due to certain inconveniences that require working around.

Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook

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