Solved: How do I fix “unexpected error occurred” Roblox Crash and Quit?

Problem Symptom

After downloading and installing the Roblox, the Studio and Player of Roblox fail to respond after a few seconds and then constantly crash after it launches. Roblox crash is happening on both desktop and app.

• How do I fix a Roblox crash error?
• Why does Roblox keep crashing?
• Why do I keep crashing every time I play a Roblox game?
• My ROBLOX game keeps crashing. What do I do?
• Why is Roblox crashing on launch?
• Why is Roblox crashing upon joining?
• Why does Roblox crash when I afk overnight?
• Why does Roblox crash when running well?
• Why does my Roblox crash when these colored dots appear?
• Why is Roblox crashing all the time? Is it getting disabled?
• How do I stop Roblox from crashing on an Amazon Fire tablet?
• Can you get a refund on Robux if the game Roblox crashes and causes you to lose them?
• Why is Roblox crashing on my iPad? Is it because it is 7 years old?
• Why does Mad City on Roblox crash after 5 seconds of launching?
• How do you keep Roblox from crashing on an Amazon Fire tablet?
• How do I stop my Roblox game from crashing on my iPad?
• How do I fix my ROBLOX player from crashing my entire computer?
• How do I fix Roblox? Nothing helped so far. It keeps saying the same crash message about unexpected errors. Also, I use a laptop with windows 10. I tried already restarting, disabling anti-viruses, reinstalling Roblox, renaming Roblox, and removing files.
• How can I stop Roblox from crashing on a MacBook Pro?
• Why does my PC crash completely during a Roblox game and then have to restart twice during the boot?
• What can I do when my Roblox launcher crashes when I try to download Roblox?
• Can you give me a fix for a Roblox silent crash and silent freeze?
• How can I fix multiple crashes on Roblox?

The detailed error message is below:

Roblox Crash
An unexpected error occurred and Roblox needs to quit. We’re sorry!

Roblox Game Client is not responding
If you close the program, you might lose information.

Follow the below solution steps to resolve an unexpected error occurred that caused Roblox to crash and quit the problem.

Potential Causes

• Roblox’s file or folder is corrupted or infected by a virus.
• The device gets overheated or overloaded by assets on Roblox.
• The environment (hardware, operating system, browser, driver, or other dependent components) does not meet the minimum requirements such as Roblox cannot be played on Windows XP since it has been discontinued.
• Roblox is blocked by antivirus or internet security software.

Solution 1: Check and verify minimum requirements

Check and confirm that your hardware, operating system, and Internet connection bandwidth fulfill the minimum system requirements for Roblox.

• For desktop, refer to Roblox Computer Hardware & Operating System Requirements
• For mobile devices (Apple iOS, Android, and Amazon Fire OS), refer to Roblox Mobile System Requirements 

Solution 2: Lower in-game graphic quality

Step 1: Open up Roblox Studio.

Step 2: Go to File > Settings.

Step 3: Scroll down to Graphics Settings.

Step 4: Change the Graphics Mode to Manual, and move the Graphics Quality slider to the left for better performance.

Solution 3: Restart

The device may get overheated after running Roblox for a long time. Try to restart your phone or PC after getting the Roblox Crash Error. Additionally, try to close all the background apps when playing Roblox.

Solution 4: Clear cache and cookies

Step 1: Follow the steps on this page to remove the cache and cookies for your browsers.

Step 2: Go to C:\Users\username\AppData\Local look for the Roblox folder then rename it.

Step 3: Restart your PC.

Solution 5: Reset Internet Options for Windows

Resetting Windows Internet Options will fix many problems even for players that use other browsers such as Google Chrome or Mozilla Firefox.

Step 1: Go to Control Panel > Internet Options.

Step 2: Switch to the Advanced tab.

Step 3: Click the Reset button.

Step 4: Check for Delete personal settings.

Step 5: Click on the Reset button.

Step 6: Close Internet Explorer to allow the changes to take effect.

Solution 6: Try other browsers

• Try to run Roblox using a different browser.
• Close all web browser tabs to see whether improve.
• Disable Add-Ons, Extensions, or Plugins installed in the browser to make sure its not interference with Roblox.

Solution 7: Update Operating System, browser, and graphic card driver

Make sure your Windows and browser are up-to-date. Update graphic card driver as most game issues such as freezing, crashing, and lagging are caused by an outdated or corrupt graphics driver.

Solution 8: Execute Roblox Launcher with Run as administrator

Step 1: Exit the Roblox and terminate all its related processes through Task Manager.

Step 2: Right-click the Roblox launcher icon on the Desktop.

Step 3: Choose Run as Administrator from the context menu. Click Yes to grant administrative access if UAC (User Account Control) prompt.

Solution 9: Set high priority for Roblox executable file

Step 1: Press Ctrl + Alt + Delete, and click on Roblox.

Step 2: Click on the More details option located at the bottom left corner.

Step 3: Locate Roblox Game Client, RobloxPlayerBeta.exe, or RobloxStudio, then right-click on it and choose Set priority from the context menu.

Step 4: Click on Above normal or High.

Solution 10: Temporary Disable or Uninstall Antivirus and Firewall Settings

Temporarily disable or uninstall antivirus and firewall, and restore the game-related files from the quarantine settings of antivirus and firewall to the original locations, if any.

Step 1: Go to Control Panel > Windows Defender Firewall.

Step 2: Click the Turn Windows Defender Firewall on or off option at the sidebar.

Step 3: Click on the radio button beside the Turn off Windows Defender Firewall (not recommended) option for Domain network settings, Private network settings, and Public network settings.

Step 4: Click on the OK button.

Solution 11: Add the Game to Antivirus and Firewall Exception List

Add Roblox to the list of program permissions to allow unrestricted access to the Internet.

Step 1: Go to Control Panel > Windows Defender Firewall.

Step 2: Click the Allow an app or feature through Windows Defender Firewall option at the sidebar.

Step 3: Check all the Roblox-related entries including ROBLOX, RobloxStudio, and robloxstudiobeta.exe for Private and Public profiles.

Step 4: Click on the OK button.

Solution 12: Reinstall Roblox

Step 1: Close all other programs before starting to uninstall Roblox.

Step 2: Follow the standard uninstallation procedure:

• For Windows, you can find the uninstall option for Roblox in the list of Programs and Features.
• For Mac, just drag the Roblox icon into the trash, the icon in the Finder contains all of the Roblox files that have been installed.

Step 3: Restart your device.

Refer to Roblox Support > How to Uninstall Roblox for more detailed steps.

Solution 13: Follow Troubleshooting Steps on Roblox Support

Apply the troubleshooting steps recommended on ROBLOX’s Support Website:

• General Desktop Roblox Issues
• Mac: Troubleshooting
• iOS App: Technical Issues
• Chromebook: Troubleshooting
• Xbox One App: General Troubleshooting

Solution 14: Escalate to Roblox technical support

If you have tried all the above-mentioned solutions but still experience issues, you can escalate it to Roblox official support by submitting a technical support request.