Solved: How do I fix “Unable to join” Roblox game Error 103 on Xbox One console?

Problem Symptom: Some Xbox One users are reporting that they are unable to join a particular Roblox game server on Xbox One console. Most affected users are reporting that they used an account that functions without issues on a PC.

  • How do I fix error 103?
  • What does error code 103 mean?
  • What is the Roblox error code 103?
  • How do I fix error code 103?
  • How do I fix Error code 103 in Roblox?
  • The detailed error message as below:

Unable to join
The Roblox game you are trying to join is currently not available.
Error Code: 103

Solved: How do I fix "Unable to join" Roblox game Error 103 on Xbox One console?

Solved: How do I fix "Unable to join" Roblox game Error 103 on Xbox One console?

Follow the below solution steps to fix error code 103 unable to join the Roblox game issue.

Content Summary

Potential Causes
Solution 1: Create a new Roblox account with DOB over 13 years old
Solution 2: Allow for the “See content other people make” option in Privacy settings
Solution 3: Enable Contents Other People Make
Solution 4: Enable UPnP (Universal Plug and Play) in the router
Solution 5: Forward the ports used by Roblox in the Router
Solution 6: Power Cycle or Cool Boot Xbox One
Solution 7: Reinstall Roblox
Reference

Potential Causes

Error code 103 is an age restriction error on the Roblox account. There are several different scenarios causing unable to join Roblox game error code 103 on Xbox One console:

  • Sign in with a user account whose Date of Birth (DOB) is under 13 years old.
  • ‘Content from other people’ is disabled for the child’s account.
  • Xbox privacy sets block contents from other people due to the console’s extra security.
  • NAT issue with your router or ports used by Roblox is not being forward correctly.
  • Xbox One Firmware glitch.
  • Corrupted game’s file or folder caused by update installation.

Solution 1: Create a new Roblox account with DOB over 13 years old

Step 1: Visit the Roblox account creation page using a PC or Laptop.

Step 2: Click on the Sign Up button from the top right corner.

Step 3: Enter required personal details including Date of Birth, Username, Password, Gender. Make sure that you’ve entered a date of birth which is counts above 18 years of age.

Create a new Roblox account with DOB over 13 years old

Step 4: Click on the Sign Up button.

Step 5: Log in to Roblox using the newly created account.

Solution 2: Allow for the “See content other people make” option in Privacy settings

Follow the below steps to allow the “See content other people make” option in Privacy settings.

Step 1: Sign in to the Xbox One console.

Step 2: Go to My games & apps from the dashboard.

Step 3: Go to Settings > Family tab.

Step 4: Select the Child account that having the issue.

Step 5: Select Custom template under the Privacy Settings to edit the custom Privacy preferences.

Select Custom template under the Privacy Settings to edit the custom Privacy preferences.

Step 6: Scroll to the See content other people make section.

Scroll to the See content other people make section.

Step 7: Change the status to Allow and save the changes.

Step 8: Restart the Xbox One console.

Solution 3: Enable Contents Other People Make

Apply below steps to enable content share from others on Xbox One:

Step 1: Press the Home Button from the Xbox One controller to open the side menu.

Step 2: Go to Settings > All Settings > Account > Privacy and Online Safety > Xbox Live Privacy.

Step 3: Navigate to View Details & Customize > Game content.

Step 4: Select You can see and share content, change the menu from Block to Everybody.

Solution 4: Enable UPnP (Universal Plug and Play) in the router

* Steps may be vary depending on the router’s manufacturer.
Step 1: Open the browser and access to Router configuration page, normally the default address is 192.168.0.1 or 192.168.1.1

Step 2: Log in to the router configuration page. You should be able to login using admin for both username and password if you never changed the default login credentials. If that doesn’t work then search online for specific steps on accessing your router default admin login credential.

Step 3: Look for the UPnP setting in WAN Internet Connection or Forwarding tab in the Router configuration page.

Step 4: Enable UPnP setting.

Enable UPnP in router
Enable UPnP in the router

Step 5: Save the changes and restart the router and PC.

Solution 5: Forward the ports used by Roblox in the Router

* Steps may be vary depending on the router’s manufacturer.
Step 1: Open the browser and access to Router configuration page, normally the default address is 192.168.0.1 or 192.168.1.1

Step 2: Log in to the router configuration page. You should be able to login using admin for both username and password if you never changed the default login credentials.

Step 3: Expand the Advanced menu and access the NAT Forwarding or WAN – Virtual Server / Port Forwarding section.

Step 4: Click on Virtual Servers and Add button to begin the process of adding port.

Add Port Forwarding in Router
Add Port Forwarding in Router

List of the port to open for Roblox:

  • TCP 3074
  • UDP 88, 500, 3074, 3544, 4500

Solution 6: Power Cycle or Cool Boot Xbox One

Step 1: With the Xbox fully turned on, press and hold on the Xbox button on the console (Not controller) for 10 seconds or until the front LED stops flashing.

With the Xbox fully turned on, press and hold on the Xbox button on the console (Not controller) for 10 seconds or until the front LED stops flashing.

Step 2: After the Xbox is turned off completely, disconnect the power cord from the power outlet, wait for 5 minutes before attempting to plug it back in and turn on.

Step 3: Start the Xbox One console once again by pressing the Xbox button.

Step 4: If the Xbox initial animation screen display on TV, then confirm that cool boot is completed.

Xbox initial animation screen display on TV

Solution 7: Reinstall Roblox

Step 1: Go to Home > My games & Apps menu > select Roblox.

Go to Home > My games & Apps menu > select Roblox.

Step 2: Press the Start button > Choose Manage game option from the context menu.

Step 3: Select Uninstall all option from the right menu to uninstall the base game, every installed add-on and game update.

Step 4: Restart the Xbox One console.

Step 5: Browse to your digital library or insert the physical media to install Roblox.

Reference