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Solved: How do I fix RemoteApp Disconnected error because Gateway server is temporarily unavailable or address is unreachable or incorrect?

By: Author Alex Lim

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Home > Solved: How do I fix RemoteApp Disconnected error because Gateway server is temporarily unavailable or address is unreachable or incorrect?

Problem Symptom

The detailed error message is as below:

RemoteApp Disconnected

Your computer can’t connect to the remote computer because the Remote Desktop Gateway server address is unreachable or incorrect. Type a valid Remote Desktop Gateway server address.

Solved: How do I fix RemoteApp Disconnected error because Gateway server address is unreachable or incorrect?

RemoteApp Disconnected

Your computer can’t connect to the remote computer because the Remote Desktop Gateway server is temporarily unavailable. Try reconnecting later or contact your network administrator for assistance.

Solved: How do I fix RemoteApp Disconnected error because Gateway server is temporarily unavailable?

Follow the below solution steps to resolve RemoteApp Disconnected error because Gateway server is temporarily unavailable or address is unreachable or incorrect.

Solution

The machine trying to connect needs to be able to resolve the public name of the Remote Desktop Gateway server. And this may NOT be the hostname of the server. You need to set the public name of the Remote Desktop Gateway server in the servers IIS Settings.

The machine trying to connect needs to be able to resolve the public name of the Remote Desktop Gateway server.

Go to the Gateway server: Start > Administrative Tools > Internet Information Services (IIS) Manager > {Server-name} > Sites > Default Website > RDWeb > Pages > Application Settings > Set DefaultTSGateway to the public name of the gateway server.

Go to the Gateway server: Start > Administrative Tools > Internet Information Services (IIS) Manager > {Server-name} > Sites > Default Website > RDWeb > Pages > Application Settings > Set DefaultTSGateway to the public name of the gateway server.

Execute the command iisreset to restart the web services.

Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook

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