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Solved: How do I fix Can’t install app with “Error code: -504” on Google play?

Can’t install app problem with error code -504 usually happens due to a slow or inconsistent internet connection. Try to connect to a different Wi-Fi network or wait for your internet connection to recover back to normal speed.

The detailed error message as below:

Error: Unknow error code during application installation: “-504”

Solved: How do I fix Can't install app with "Error code: -504" on Google play?

Solved: How do I fix Can’t install app with “Error code: -504” on Google play?

Can’t install app: App can’t be installed. Try again, and if the problem continues, get help troubleshooting. (Error code: -504)

Solved: How do I fix Can't install app with "Error code: -504" on Google play?

Solved: How do I fix Can’t install app with “Error code: -504” on Google play?

Solved: How do I fix Can't install app with "Error code: -504" on Google play?

Solved: How do I fix Can’t install app with “Error code: -504” on Google play?

Solved: How do I fix Can't install app with "Error code: -504" on Google play?

Solved: How do I fix Can’t install app with “Error code: -504” on Google play?

This article will show you a full list of possible solutions or workarounds to fix error -504 at the Google Play Store.

Content Summary

Solution 1: Clear Data and Cache
Solution 2: Remove and Re-add Google Account
Solution 3: Clear All Running Apps
Solution 4: Reset App Preferences
Solution 5: Other Considerations

Solution 1: Clear Data and Cache

If your internet connection is stable, but you are still facing Can’t install app problem with error code -504, follow the below steps to clear the data and cache for Google-related services.

Step 1: Go to Settings > Apps > All > Tap on Google Play Store.

Step 2: Tap on Force Stop then Clear Data and Clear Cache.

Clear Data and Cache for Google Play Store

Clear Data and Cache for Google Play Store

Step 3: Perform the same steps for Google Services Framework and Google Play Services, Download Manager as well.

Solution 2: Remove and Re-add Google Account

Step 1: Go to System Settings > Accounts > Google > Remove your Google account.

Remove Google account

Remove Google account

Step 2: From the Settings > Apps > All > Force Stop, Clear Data and Clear Cache for Google Play Store, Google Service Framework, and Download Manager.

Step 3: Go to Settings > Accounts > Google > Add your Google account.

Add Google account

Add Google account

Step 4: Restart android and accept all the Google terms.

Step 5: Re-run Google Play Store and update or install your app.

Solution 3: Clear All Running Apps

Unknowingly a series of running app working in the background, thus consuming data and storage capacity. Perform the below steps to get rid of it:

Step 1: Go to Settings > Application Manager > Manage Application.

Step 2: Select all the apps that are running in the background and clear the screen.

Step 3: Go to Settings > Application Manager > Google Play store.

Step 4: Select Force Stop, then click on Clear Data and Clear Cache.

Select Force Stop, then click on Clear Data and Clear Cache.

Select Force Stop, then click on Clear Data and Clear Cache.

Solution 4: Reset App Preferences

Resetting the app preferences will reset the preferences for the apps such as restricted permissions, disabled apps, background data for the restricted app, notification. The following process will not remove your data.

Step 1: Go to Settings > Application Manager or Apps > More.

Step 2: Click on Reset app preferences.

Click on Reset app preferences.

Click on Reset app preferences.

Step 3: Select Reset Apps then press OK.

Select Reset Apps then press OK.

Select Reset Apps then press OK.

Solution 5: Other Considerations

Other fixes to be considered:

  • You can try enabling then disabling Airplane mode or switching your source of internet connection.
  • Make sure the Date, time, and Time Zone is correct, and try to install the app and update.
  • Uninstall the updates of Google Play Store, go to Settings > Apps > Uninstall Play store updates.
  • Ensure you have sufficient storage space on your Phone storage.
  • Ensure that your internet connection is stable and fast enough to load the Google Play Store app because problematic on slow connections and can give errors due to heavy app in terms of graphic content.
  • If the above-mentioned workaround still not working, then probably the app is not compatible with your device.

Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook

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