We are announcing the ability to autonomously generate quotes and drive self-service transactions for low-complexity deals in Dynamics 365 Sales. This feature will reach general availability on September 30, 2026.
Microsoft 365 Message Center ID: MC1464732
Last Modified: August 31, 2026
Category: Message Center
Tags: New feature
Status: Launched
Products & Platforms: Dynamics 365 Apps
How does this affect me?
Sales Development Agent (SDA) can take leads from qualified opportunities through to closed deals.
Key capabilities include:
- Generate quotes through D365S as well as 1P/3P systems and share them with customers using company-branded templates.
- Connect to quoting and transaction systems managed through the Agent 365 MCP registry.
- Answer questions about the quote and adjust details based on customer feedback.
- Help customers complete self-service transactions.
- Escalate to human sellers when customers are blocked and require assistance.
- Configure each agent instance through an interactive chat experience.
What action do I need to take?
This message is for awareness, and no action is required.