Solved: How do I fix Google Maps Android App Crashes, Not Working Properly, Doesn’t Show Route, or Can’t Navigate?

Problem Symptom: Google Maps Android app on the phone or tablet stopped working, crashes, not showing routes, or has other issues that affect user experience on Maps. Try the following steps to troubleshoot and fix Google Maps for Android issue.

Solved: How do I fix Google Maps Android App Crashes, Not Working Properly, Doesn’t Show Route, or Can't Navigate?

Content Summary

Potential Causes
Solution 1: Ensure good Internet connection, Wi-Fi or cellular signal
Solution 2: Toggle OFF Wi-Fi only option
Solution 3: Calibrate the Google Maps Compass
Solution 4: Allow location access permission
Solution 5: Enable improve Google location accuracy
Solution 6: Clear Google Maps App’s Cache and Data
Solution 7: Update Google Maps app
Solution 8: Uninstall Google Maps Updates
Solution 9: Reinstall Google Maps app
Solution 10: Reset Google Play Services
Solution 11: Use Google Maps Go
Reference

Potential Causes

  • Location accuracy option is disabled
  • Outdated version of Google Maps app
  • Poor Wi-Fi connection or Internet connection problem
  • Corrupted cache files and app data
  • Miscalibration

Solution 1: Ensure good Internet connection, Wi-Fi or cellular signal

Step 1: Try to turn Wi-Fi off and on again to re-establish the network connection or start the phone.

Step 2: Open a web browser on your Android phone.

Step 3: Browse to any website. If the site load successfully, which mean your Internet connection is working; If the site fails to load, which mean there is an issue with the Internet connection.

Solution 2: Toggle OFF Wi-Fi only option

Step 1: Open the Google Maps app.

Step 2: Tap on your profile icon located at the top-right corner.

Step 3: Tap on the Settings.

Step 4: Toggle off the Wi-Fi only option.

Toggle off the Wi-Fi only option.

Step 5: Close the Settings.

Solution 3: Calibrate the Google Maps Compass

Step 1: Open the Google Maps app.

Step 2: Tap the Blue Dot that shows your current location.

Step 3: Tap on the Calibrate Compass option located at the bottom left corner.

Step 4: Follow the instructions on the screen to calibrate the Google Maps’ compass by moving your phone in the direction that draws the number 8 a few times.

Follow the instructions on the screen to calibrate the Google Maps' compass by moving your phone in the direction that draws the number 8 a few times.

Solution 4: Allow location access permission

Step 1: Go to Settings > Apps & notifications.

Step 2: Swipe left until you find the All tab.

Step 3: Scroll down to find the Maps app and tap on it. If you don’t see it, tap on the See all apps option.

Step 4: Tap on the Permissions > Location option.

Step 5: Set the Location Access option to Allow all the time.

Set the Location Access option to Allow all the time.

Solution 5: Enable improve Google location accuracy

Step 1: Go to Settings > Location.

Step 2: Expand the Advanced menu.

Step 3: Tap on the Google Location Accuracy option.

Step 4: Toggle on for Improve Location Accuracy option.

Toggle on for Improve Location Accuracy option.

Solution 6: Clear Google Maps App’s Cache and Data

Step 1: Go to Settings > Apps & notifications.

Step 2: Swipe left until you find the All tab.

Step 3: Scroll down to find the Maps app and tap on it. If you don’t see it, tap on the See all apps option.

Step 4: Tap on the Storage & cache option.

Step 5: Tap on the Force Stop option.

Step 6: Tap on the Clear Cache option to delete temporary data.

Step 7: Tap on the Clear Data or Clear Storage option to delete all app data permanently.

Tap on the Clear Cache and Clear Data or Clear Storage option to delete all app data permanently.

Reminder: This step will clear all the saved information in the app including saved user’s information in local storage like shared preferences.

Solution 7: Update Google Maps app

If you are not yet signed in to Google Account

Step 1: Go to the Maps app in the Play store.

Step 2: Tap on the Open in Play store app option.

Step 3: You’ll be prompted to sign in.

Step 4: Tap the More option located at the top right corner and then Updates.

Step 5: Look for Map – Navigate & Explore.

Step 6: Tap on the Update button.

Update Google Maps app

Step 7: Open the Google Maps app again after fully updated.

If you have already signed in to Google Account

Step 1: Go to the Play Store.

Step 2: Tap on your profile picture located at top right corner.

Step 3: Select the My Apps & Games option from from the pop-up menu.

Step 4: Scroll down to look for Map – Navigate & Explore.

Step 5: Tap on the Update button next to Map – Navigate & Explore. Alternatively, you can tap on the Update all button to update all the installed apps at once.

Tap on the Update button next to Map - Navigate & Explore. Alternatively, you can tap on the Update all button to update all the installed apps at once.

Step 6: Open the Google Maps app again after fully updated.

Solution 8: Uninstall Google Maps Updates

Step 1: Go to Settings > Apps & notifications.

Step 2: Swipe left until you find the All tab.

Step 3: Scroll down to find the Maps app and tap on it. If you don’t see it, tap on the See all apps option.

Step 4: On the App info page, tap on the three dots located at the top right corner.

Step 5: Tap on the Uninstall updates option.

Tap on the Uninstall updates option.

Step 6: Tap on the OK to proceed uninstall the update of Google Maps app.

Solution 9: Reinstall Google Maps app

Solution 10: Reset Google Play Services

Step 1: Go to Settings > Apps & notifications.

Step 2: Swipe left until you find the All tab.

Step 3: Scroll down to find the Google Play Services app and tap on it. If you don’t see it, tap on the See all apps option.

Step 4: Tap on the Storage & cache option.

Step 5: Tap on the Force Stop option.

Step 6: Tap on the Clear Cache option to delete temporary data.

Step 7: Tap on the Clear Data or Clear Storage option to delete all app data permanently.

Step 8: Tap on the Clear all data button to reset Google Play Services.

Tap on the Delete all data button to reset Google Play Services.

Solution 11: Use Google Maps Go

Switch to use Google Maps Go, which is lightweight version of Google Maps especially if you have an older or slower Android phone.

Use Google Maps Go

Reference