Solved: How do I fix Call of Duty Modern Warfare Fetching Online Profile Error Code: 656448?

Problem Symptom: Call of Duty: Modern Warfare prompt fetching online profile error with error code 656448 when the user plays or launches the game. The detailed error message as below:

Fetching Online Profile
ERROR
You have been disconnected from the Call of Duty: Modern Warfare servers. Please try again or visit https://support.activision.com/mwstatus for updates.
Error Code: 656448
QUIT TO DESKTOP

Follow the below solution steps to fix fetching online profile error for the PS4 version of Modern Warfare.

Content Summary

Potential Causes
Pre-check
Solution 1: Update Modern Warfare to the Latest Patch Release
Solution 2: Clear cache
Solution 3: Edit the DNS Settings to use Google DNS
Solution 4: Scan and Repair Modern Warfare
Solution 5: Report outage
Reference

Potential Causes

• Game installation is outdated or corrupted.
• Incompatibility between the game and servers.
• Incorrect DNS configuration.

Pre-check

1. Visit Activision support online service to make sure the Activision servers are up and running.
2. Check server status by network:
   • PlayStation Network Service Status
   • Xbox Live Status
   • Battle.net Twitter @BlizzardCS
   • Nintendo Online Service Status
   • Steam Status and Game Stats
   • Epic Games Public Status
3. Visit Activision Support Twitter @ATVIAssist to check whether any service down related announcement posted.
4. Restart the game, device, or networking equipment such as router and modem.
5. Try using a wired connection.
6. Check the Internet connection speed.
7. Try to limit other bandwidth-heavy applications.
8. Try to play an offline game.
9. Join a friend’s match.
10. Make sure to Go Online by pressing the designated button at the menu screen in PS4 and check if the issue is resolved.

Solution 1: Update Modern Warfare to the Latest Patch Release

Step 1: Open the Home screen of the PS4.

Step 2: Go to the Modern Warfare game.

Step 3: Select the Options.

Step 4: Click on the Check for Updates in the Option menu.

Step 5: If an update for Modern Warfare is available, select Go to [Downloads] option to begin downloading the update file.

Step 6: The Downloads page showing the status of downloading and installing process.

Solution 2: Clear cache

Clear Battle.net cache

Step 1: Ensure that any game opened through Battle.net is closed.

Step 2: Press Windows key + R to open Run box.

Step 3: Type %ProgramData% and press Enter to open the ProgramData folder.

Step 4: Go to Blizzard Entertainment > Battle.net > Cache.

Step 5: Press Ctrl + A to select everything inside the folder, then right-click and choose Delete from the context menu.

Step 6: Restart your PC.

Clear Cache for Console (PS or Xbox)

Step 1: Turn off the console and wait until the lights are off.

Step 2: unplug the power cord from the console and wait for at least two minutes.

Step 3: Plug back the power cord to the console and power on it.

Solution 3: Edit the DNS Settings to use Google DNS

Use Google DNS on Xbox One

Step 1: On the main Xbox dashboard, press the guide menu on the controller.

Step 2: Go to Settings > Network > Advanced Settings menu.

Step 3: Click on the DNS settings > Manual.

Step 4: Set 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. If you want to use the Google DNS for IPv6, use 208.67.222.222 as the Primary DNS and 208.67.220.220 as the Secondary DNS.

Step 5: Save the changes and restart your PC.

Use Google DNS on Windows PC

Step 1: Press Windows key + R to open the Run box.

Step 2: Type ncpa.cpl and press Enter to open the Network Connections menu.

Step 3: Right-click on the network that you are using and click on Properties from the context menu.

Step 4: Go to the Networking tab.

Step 5: Go to the module under This connection uses the following items, select Internet Protocol Version 4 (TCP/IPv4) and click on the Properties button.

Step 6: Click on the General tab, select Use the following DNS server address and set 8.8.8.8 for Preference DNS Server and 8.8.4.4 for Alternate DNS server, click on OK button to save the changes.

Step 7: Select Internet Protocol Version 6 (TCP/IPv6) and click on the Properties button.

Step 8: Select Use the following DNS server address and set 2001:4860:4860::8888 for Preference DNS Server and 2001:4860:4860::8844 for Alternate DNS server, click on OK button to save the changes.

Step 9: Restart your PC.

Use Google DNS on PS4

Step 1: On the main dashboard menu of PS4, got to the Settings > Network > Set up Internet Connection and press X to get started.

Step 2: Select either Wi-Fi or LAN.

Step 3: Choose Custom from the list of available options

Step 4: Set the IP Address to Automatically.

Step 5: Set DHCP Host Name to Do Not Specify.

Step 6: Set DNS Settings to Manual, change the Primary DNS to 8.8.8.8 and the Secondary DNS to 8.8.4.4.

Step 7: Save the changes then restart the console.

Solution 4: Scan and Repair Modern Warfare

Step 1: Open the Battle.net desktop client app.

Step 2: Click the icon of the Modern Warfare.

Step 3: Click the Option (cogwheel icon).

Step 4: Select the Scan and Repair option.

Step 5: Click the Begin Scan button.

Step 6: Wait for the repair to finish.

Solution 5: Report outage

Step 1: Visit Activision support online service.

Step 2: Scroll down the page and click on the LET US KNOW button.

Step 3: Fill in all the necessary detail information and then click on the SEND REPORT button.

Reference

• Microsoft Community: Error code 656448
• reddit: r/modernwarefare: fetching online profile forever
• reddit: r/modernwarefare: Getting error code 656448?
• reddit: r/modernwarefare: Game freezes on “Fetching Online Profile” screen. Game crashes when trying to back. Error CE-348Not been able to play for the last 3 days.
• XboX User Forums: Error code 656448