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NYC Metropolitan Opera Website Down Due to Cyberattack

Updated on 2022-12-09: NYC Metropolitan Opera Website Down Due to Cyberattack

A cyberattack has disabled New York City’s Metropolitan Opera website, box office, and call center. The incident has prevented the Met from selling tickets. On Friday, the Met announced it would be selling some tickets through a Lincoln Center website. The attack has also reportedly affected internal systems, including payroll.

Note

  • Ticket sales for the Met Opera are in the vicinity of $200K/day, and the outage is also impacting their online store’s ability to process credit card orders, a real bugger during the holiday shopping season. The Met has implemented workarounds such as leveraging the Lincoln Center’s web site to issue $50 general admission seats, to be assigned on a first-come-first-served basis right before showtime. They are building a backlog of refund/exchange transactions to perform after normal operations resume. When considering failover operations like this, make sure that you can accurately track delated transactions, and have a clear understanding of how long it will take to catch up, then communicate this to impacted customers.

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Overview

New York-based Metropolitan Opera suffered a cyberattack that shut down its network systems, including its call center, website, and box office. Read more: Metropolitan Opera dealing with cyberattack that shut down website, box office

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