Learn why the “Add” button is unavailable for creating custom policy packages in Microsoft Teams and how purchasing a Teams Premium license resolves this issue for Microsoft 365 E3 users. If you are unable to create a custom policy package in the Microsoft Teams admin center because the “Add” button is unavailable, it is due to licensing restrictions. Custom policy packages are a feature exclusive to Microsoft Teams Premium, an add-on license that enhances administrative capabilities and user experiences in Teams.
Table of Contents
Question
You have a Microsoft 365 E3 license and a Microsoft Teams deployment.
You plan to create a custom policy package named Package1 that will contain meeting and messaging policies.
From the Microsoft Teams admin center, you notice that the Add button is unavailable to create the policy package.
You need to be able to create the custom policy package.
What should you do first?
Select only one answer.
A. Create a meeting template.
B. Create a Teams template.
C. Purchase a Microsoft 365 E5 license.
D. Purchase a Teams Premium license.
Answer
D. Purchase a Teams Premium license.
Explanation
To create a custom policy package, you need to first purchase and assign a Teams Premium license.
Custom Policy Packages Require Teams Premium
Custom policy packages allow administrators to bundle specific meeting and messaging policies tailored for users with similar roles. This feature is not included in standard Microsoft 365 licenses, such as E3, but is part of the Teams Premium license.
Teams Premium Licensing Requirement
To enable this feature, at least one user in your tenant must have an active Teams Premium license. Without this license, the ability to create or manage custom policy packages will remain inaccessible2724.
Steps to Resolve
- Purchase the Teams Premium add-on license via your preferred channel (e.g., Microsoft 365 admin center).
- Assign the license to the necessary users.
- Wait up to 24 hours for the changes to take effect before attempting to create the custom policy package.
Alternative Licensing Options
While upgrading to Microsoft 365 E5 or other plans might provide additional features, they do not include Teams Premium-specific functionalities like custom policy packages. Therefore, purchasing the Teams Premium license is the most direct and cost-effective solution for this issue.
By obtaining a Teams Premium license, you unlock advanced features such as custom policy packages, enhanced meeting controls, and organizational branding, which are essential for managing tailored collaboration experiences within your organization.
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