Learn how to configure call answering rules in Microsoft Teams to redirect unanswered calls to a call group. This is essential knowledge for the MS-721 Collaboration Communications Systems Engineer Associate certification exam.
Table of Contents
Question
You have a Microsoft Teams deployment that contains three users named User1, User2, and User3.
You need to ensure that when an incoming call to User1 is unanswered within 20 seconds, the call is redirected to a call group that contains User2 and User3.
What should you configure?
Select only one answer.
A. a call queue
B. a voice routing policy
C. the Call answering rules settings for User1
D. the Outbound calling settings for User1
Answer
To ensure that an unanswered incoming call to User1 in Microsoft Teams is redirected to a call group containing User2 and User3 after 20 seconds, you need to configure Call Answering Rules for User1.
C. the Call answering rules settings for User1
Explanation
The call sharing and group call pickup features of Teams let users share their incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable. Users can configure how they want to be notified of an incoming shared call, and they can decide whether to answer it. You can configure call sharing and group call pickup by configuring the Call answer rules settings from the Microsoft Teams admin center by selecting Manager users, selecting the user, and then modifying the settings on the Voice tab for the user.
Call Answering Rules allow users to define how their incoming calls are handled when they are unavailable or do not answer within a specified time frame. In this scenario, the steps involve:
- Accessing Call Settings: Navigate to the Microsoft Teams client and go to Settings > Calls > Call answering rules for User1.
- Setting Up the Call Group: Create a call group that includes User2 and User3. This can be done under the “Manage Call Group” section in the call settings.
- Configuring Redirection: Under “Call answering rules,” set the rule to redirect unanswered calls after 20 seconds to the newly created call group.
- Save Changes: Ensure all settings are saved for them to take effect.
Why Not Other Options?
A. A call queue: While call queues handle multiple incoming calls and distribute them based on defined rules, they are used for broader scenarios like customer service teams, not individual user call redirection.
B. A voice routing policy: Voice routing policies determine how outbound calls are routed via PSTN or Direct Routing but do not manage unanswered calls.
D. The Outbound calling settings for User1: These settings control how outbound calls are handled, not incoming unanswered calls.
By configuring Call Answering Rules, you achieve the desired functionality with minimal administrative effort, aligning with best practices for managing Teams Phone features.
Microsoft 365 Certified Collaboration Communications Systems Engineer Associate MS-721 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Collaboration Communications Systems Engineer MS-721 exam and earn Microsoft 365 Certified Collaboration Communications Systems Engineer Associate certification.