Discover how to configure Microsoft Teams common area phones for Group Call Pickup using the correct admin center policy. Learn the critical steps for seamless shared device deployment.
Table of Contents
Question
You have a Microsoft Teams Phone deployment.
You need to ensure that all common area phones support Group Call Pickup.
What should you configure in the Microsoft Teams admin center?
Select only one answer.
A. a calling policy
B. a configuration profile
C. a customization policy
D. a policy package
Answer
B. a configuration profile
Explanation
The answer is a configuration profile. You must set the Enable Advanced Features of a shared device, which is done via the configuration profile.
To enable Group Call Pickup for common area phones in Microsoft Teams, you must configure a configuration profile in the Teams admin center. Here’s why:
Configuration Profiles Define Device Settings
Configuration profiles (option B) manage device-specific parameters for Teams-certified hardware, including common area phones. These profiles control features like hotline/PLAR (Private Line Auto Ringdown), advanced calling, and restrictions on Global Address Book access. For Group Call Pickup, the configuration profile enables:
- Hotline functionality to auto-dial predefined numbers when the handset is lifted.
- Integration with call group settings to route shared calls.
Other Policies Are User-Centric or Irrelevant
- Calling policies (A) govern user-level call behaviors (e.g., forwarding, voicemail) but do not configure device-level features.
- Customization policies (C) apply to Teams client branding, not device operations.
- Policy packages (D) bundle user policies (e.g., calling, meeting) and are unrelated to hardware configuration.
Implementation Steps
In the Teams admin center:
- Navigate to Teams devices > Phones > Configuration profiles.
- Create or edit a profile, then enable Advanced calling and Hotline settings under Call settings.
- Assign the profile to common area phones to enforce Group Call Pickup capabilities.
By using configuration profiles, administrators ensure consistent device behavior across shared spaces while maintaining compliance with Teams Phone licensing requirements.
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