Discover why Microsoft Teams Audio Conferencing dial-out fails and how configuring Communications Credits resolves this issue. Essential for MS-721 certification exam prep.
Table of Contents
Question
You have a Microsoft Teams Phone deployment.
Meeting organizers report that they can no longer dial out from meetings.
You need to ensure that meeting organizers can dial out during Audio Conferencing.
What should you configure?
Select only one answer.
A. a configuration policy
B. Communications Credits
C. Meeting settings
D. the Global (Org-wide default) Meeting policy
Answer
When meeting organizers in a Microsoft Teams Phone deployment lose dial-out functionality during Audio Conferencing, the root cause is often insufficient Communications Credits.
B. Communications Credits
Explanation
To dial out of an audio conference, you must configure Communications Credits for users. The other options are policy settings that do not control the ability to dial out.
Dial-out dependencies
- Teams Audio Conferencing includes a monthly pool of 60 dial-out minutes per licensed user for Zone A countries (e.g., the U.S., Canada).
- Exceeding this limit or dialing non-Zone A numbers consumes Communications Credits to cover per-minute costs.
Role of Communications Credits
Required for scenarios like:
- Toll-free dial-in numbers.
- International dial-out beyond included minutes.
- Replenishing exhausted Audio Conferencing minute pools.
Without a funded balance, dial-out capabilities are blocked.
Configuration steps
- Assign Communication Credits licenses to users.
- Fund the tenant’s balance via the Microsoft 365 admin center (minimum $50).
- Enable auto-recharge to prevent service disruption.
Why other options are incorrect
A. Configuration policy: Manages device settings, not billing or dial-out permissions.
C. Meeting settings: Controls features like recording or lobby access, not PSTN dial-out.
D. Global Meeting policy: Governs meeting join rules, not financial prerequisites for dial-out.
By ensuring Communications Credits are configured and funded, organizers regain dial-out functionality, resolving the issue [B].
Microsoft 365 Certified Collaboration Communications Systems Engineer Associate MS-721 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Collaboration Communications Systems Engineer MS-721 exam and earn Microsoft 365 Certified Collaboration Communications Systems Engineer Associate certification.