Summary
- Microsoft Teams is adding Intelligent call delegation, an AI-assisted calling feature that answers incoming calls, gathers context, and can help users decide whether to engage.
- The feature can also create follow-up appointments through Microsoft Bookings integration.
- Affected users are those provisioned with the appropriate Teams licensing for Intelligent call delegation.
- Admins will get Personal attendant policies to configure Intelligent call delegation settings for users and may allow personalization options depending on policy settings.
Primary Service: Teams
Admin Impact: Medium
User Impact: Medium
Release Start: 01 Jan 2027
Release End: 31 Jan 2027
Services: Bookings, Teams
Category: Stay informed
Tags: Admin Action, New Feature, User Adoption, Highlighted
History
10/21/2026 Item Added to Message Center
Microsoft Message
Incoming Teams calls don’t wait for a break in your day. Intelligent call delegation provides AI-powered calling assistance so you can focus on the conversations that matter most. It answers calls and gathers context, helping you decide whether to pick up and engage the caller. It can also schedule follow-up appointments through an integration with Microsoft Bookings so you can reconnect with callers at a more convenient time.
This message is associated with Microsoft 365 Roadmap ID 565216
Rollout Schedule
- Public Preview (Worldwide): We will begin rolling out in mid-November 2026 and expect to complete by late November 2026.
- General Availability (Worldwide): We will begin rolling out in January 2027 and expect to complete by late January 2027.
Impact on Your Organization
Who is affected
Users provisioned with the appropriate Teams licensing for Intelligent call delegation.
Platforms/Services
- Microsoft Teams Calling
- Microsoft Bookings (for follow-up appointment scheduling)
What will happen
- Once a user is provisioned with the appropriate licensing, users will be enabled to configure Intelligent call delegation under Call Settings.
- Depending on admin configuration, users will have configuration options to personalize their intelligent delegate.
Action Required/Recommendations
Admins will be enabled with Personal attendant policies that allow them to configure Intelligent call delegation settings for their users.
Compliance considerations
No compliance considerations identified. Review as appropriate for your organization.