Summary
- Microsoft is adding platform observability and plug-in performance insights for Dynamics 365 Contact Center.
- Admins will be able to identify plug-ins that affect performance SLAs, see how Contact Center scenarios are impacted, and receive optimization suggestions in the Copilot Service admin center.
- This is an awareness-only update; no admin action is required.
- The change is specific to Dynamics 365 Contact Center and related admin monitoring workflows.
Microsoft 365 Message Center ID: MC1464869
Primary Service: D365 Apps
Admin Impact: Low
User Impact: Low
Release Start: 14 Sept 2026
Release End: 14 Sept 2026
Last Modified: August 31, 2026
Category: Stay informed
Tags: New feature
Status: Launched
Products & Platforms: Dynamics 365 Apps
History
8/31/2026 Item Added to Message Center
Microsoft Message
We are announcing platform observability and plug-in performance in Dynamics 365 Contact Center. This feature will reach public preview on September 14, 2026.
How does this affect me?
This feature enables admins to track and quickly act on customizations that may be impacting service health. In the Copilot Service admin center, admins can view which plug-ins are affecting performance SLAs, understand how individual Contact Center scenarios are affected by plug-ins, and receive suggestions about which plug-ins to modify to improve performance.
What action do I need to take?
This message is for awareness, and no action is required.