Table of Contents
Summary
New feature to split recordings by speaker in closed conversation view in Dynamics 365 Contact Center.
Enhances review process by allowing targeted navigation to specific speakers.
Supervisors can easily access sections of audio for customers or service representatives.
No action required from users; this message is for awareness.
More information available via the provided link.
Admin Impact: Low
User Impact: Low
Release Start: 10 Nov 2025
Release End: 10 Nov 2025
Services: D365 Apps
Category: Stay informed
History
10/9/2025: Item Added to Message Center
Microsoft Message
We are announcing the ability to split recordings by speaker in the closed conversation view in Dynamics 365 Contact Center. This feature will reach general availability on November 10, 2025.
How does this affect me?
This feature enables you to split recordings by speaker in the closed conversation view. This transforms the review process from a linear playback into a targeted, navigable experience. Supervisors can directly go to specific speakers sections, such as the customer or service representatives, without going through the entire audio.
What action do I need to take?
This message is for awareness and no action is required.
If you would like more information on this feature, please visit Split recordings speaker-wise in closed conversation view.