Learn the best way to configure push notifications in Dynamics 365 Field Service to alert your mobile workforce about new work orders instantly. Boost technician response times and improve customer satisfaction with this expert solution.
Table of Contents
Question
A Field Service organization is using Dynamics 365 Field Service and has a mobile workforce that needs to be notified of new work orders in real-time. The organization wants to leverage push notifications to improve response times and customer satisfaction. You need to design a solution that ensures technicians receive immediate notifications on their mobile devices when new work orders are assigned to them. What should you do?
A. Configure the Field Service mobile app to display pop-up alerts for new work orders when the app is opened.
B. Enable the push notification cloud flow included with Dynamics 365 Field Service and configure it to notify technicians upon assignment of new bookings.
C. Instruct technicians to manually check for new work orders at regular intervals throughout the day.
D. Send email notifications to technicians using a scheduled Power Automate flow that checks for new work orders every hour.
Answer
B. Enable the push notification cloud flow included with Dynamics 365 Field Service and configure it to notify technicians upon assignment of new bookings.
Explanation
Option B is correct because enabling the included cloud flow for push notifications is the most efficient way to notify technicians in real-time without requiring manual checks or delays inherent in hourly email notifications. Option A is incorrect as it only shows alerts when the app is opened and does not provide immediate notifications. Option C is incorrect as it relies on manual checks, which are not immediate. Option D is incorrect because hourly email notifications introduce a delay.
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