Learn how to improve field agent utilization in Dynamics 365 Field Service by effectively scheduling multiple technicians with complementary skills for collaborative jobs. Discover the best strategies to optimize your scheduling and ensure job success.
Table of Contents
Question
Adventure Works Cycles is using Dynamics 365 Field Service and wants to improve the utilization of their field agents by scheduling multiple resources to jobs that require collaboration between technicians with different expertise. You need to create a scheduling strategy that allows for the simultaneous assignment of multiple technicians with complementary skills to the same job. What should you do?
A. Assign the most senior technician to the job and have them delegate tasks to other technicians as needed.
B. Avoid scheduling multiple resources to the same job to reduce scheduling complexity.
C. Create separate work orders for each technician’s task to manage their schedules independently.
D. Schedule and visualize multiple resources on the schedule board to ensure collaborative jobs are staffed appropriately.
Answer
D. Schedule and visualize multiple resources on the schedule board to ensure collaborative jobs are staffed appropriately.
Explanation
Scheduling and visualizing multiple resources on the schedule board is the best approach to ensure that jobs requiring collaboration are staffed with technicians who have complementary skills. Assigning only the most senior technician does not guarantee that all required skills will be present. Creating separate work orders for each task can lead to inefficiencies and lack of coordination. Avoiding the scheduling of multiple resources to the same job does not take advantage of the benefits of teamwork and could lead to suboptimal job performance.
Microsoft Dynamics 365 Field Service Functional Consultant MB-240 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Field Service Functional Consultant MB-240 exam and earn Microsoft Dynamics 365 Field Service Functional Consultant MB-240 certification.