Learn how to efficiently handle resource scheduling disruptions in Dynamics 365 Field Service with the Resource Scheduling Optimization Add-in. Discover the best solution to optimize a single resource’s schedule without affecting others in this expert guide.
Table of Contents
Question
A Dynamics 365 Field Service organization is using the Resource Scheduling Optimization Add-in to automate scheduling. They have noticed that emergency work orders are causing significant rescheduling of planned work, leading to inefficiencies. You need to optimize the schedule of a single resource who has had their planned schedule disrupted by emergency work without affecting other resources’ schedules. What should you do?
A. Change the default optimization goal for the entire schedule board to prioritize emergency work orders.
B. Manually adjust the affected resource’s work orders for the day to accommodate the emergency work.
C. Right-click the affected resource on the schedule board and select Optimize schedule.
D. Use the Suggest resources feature to find an alternative resource for the emergency work order.
Answer
C. Right-click the affected resource on the schedule board and select Optimize schedule.
Explanation
Right-clicking the affected resource and selecting Optimize schedule is the correct action because it triggers Resource Scheduling Optimization for only that resource’s schedule, addressing the immediate need without altering other resources’ schedules. Using the Suggest resources feature would not address the rescheduling of the disrupted resource. Manually adjusting work orders is time-consuming and may not lead to optimal results. Changing the default optimization goal would affect all resources, not just the one with the disrupted schedule.
Microsoft Dynamics 365 Field Service Functional Consultant MB-240 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Field Service Functional Consultant MB-240 exam and earn Microsoft Dynamics 365 Field Service Functional Consultant MB-240 certification.