Summary
- Dynamics 365 Commerce Store Commerce is gaining new pickup-order workflow enhancements for trade counter and checkout pickup scenarios.
- Associates will be able to quickly pick up one or more prepaid orders, select all eligible pickup lines at once, and use barcode scanning to confirm quantities.
- The update also adds support for carryout items during pickup transactions, plus capture of pickup-person name and signature for B2B/audit scenarios.
- If items are not collected, associates can unpick lines and release reserved inventory back to available stock.
- No immediate admin action is required, but Store Commerce POS layout/operation settings and B2B customer account configuration should be reviewed before preview use.
Message ID: MC1473293
Primary Service: D365 Apps
Admin Impact: Low
User Impact: Medium
Release Start: 02 Oct 2026
Release End: 02 Oct 2026
Services: D365 Apps
Category: Stay informed
Tags: New Feature
Rollout: October 2026
History
9/17/2026 Item Added to Message Center
Microsoft Message
We are announcing the ability to streamline order collection at the trade counter with quick pickup for prepaid orders, multi-order support, and carryout items for pickup orders in Dynamics 365 Commerce. This feature will reach public preview on October 2, 2026.
How does this affect me?
Associates can collect multiple orders in a single action, add extra items within the same transaction, and capture the pickup person’s name and signature for audit purposes. For orders that aren’t collected, the ability to unpick lines and release inventory helps prevent stock from being held unnecessarily.
This release enables:
- Quick pickup operation: A new Quick pickup operation lets associates pick one or more orders or order lines for a single customer without navigating to the transaction screen. It is available when:
- The customer is set up to pay on account.
- The order is fully paid or authorized.
- Pickup dialog enhancements: The pickup dialog includes a Pickup all action to select all eligible lines in one step, along with barcode scanning to confirm quantities. Completing the pickup invoices the selected order lines and captures any open payment authorization.
- Adding carryout items during checkout pickup: During the checkout to pickup flow, associates can add additional carryout items to the transaction. A single payment covers both the new items and any remaining balance, so the customer isn’t required to complete a separate transaction.
- Signature and name capture: For B2B scenarios where pickups often occur without a card payment, associates can capture the pickup person’s name and signature. This information is applied to all orders selected in the same pickup session and is stored for audit purposes.
- Unpicking order lines: When a customer doesn’t collect goods, associates can unpick staged order lines. This action allows the order to be canceled and returns reserved inventory to available stock.
What action do I need to take?
This message is for awareness, and no action is required. When the preview is available, review your Store Commerce point of sale (POS) layout and operation configurations, and verify B2B customer account settings to prepare for Quick pickup and signature capture.