Learn the best strategy to automatically create work orders in Microsoft Dynamics 365 Field Service with IoT alerts. Discover why Connected Field Service is the key to streamlining dispatch and improving efficiency.
Table of Contents
Question
Adventure Works Cycles uses Dynamics 365 Field Service to manage their work orders. They have a requirement to dispatch technicians based on alerts generated by IoT devices. Your goal is to ensure that work orders are automatically created based on these alerts. What strategy should you recommend to meet this requirement?
A. Manually create a work order every time an alert is generated by an IoT device.
B. Use Connected Field Service to automatically create work orders based on IoT alerts.
C. Use customer assets to automatically create work orders based on IoT alerts.
D. Use incidents to automatically create work orders based on IoT alerts.
Answer
B. Use Connected Field Service to automatically create work orders based on IoT alerts.
Explanation
Option B is correct because Connected Field Service uses customer assets to represent IoT devices at a customer’s location. These devices can be registered with an IoT hub and can be accessed directly from Dynamics 365. When these IoT-enabled devices trigger an alert, a case is created in Dynamics 365 and if the agent working on that case can’t resolve it, a technician can be dispatched. Options A, C, and D are incorrect because they do not provide an efficient way to automatically create work orders based on IoT alerts.
Microsoft Dynamics 365 Field Service Functional Consultant MB-240 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Field Service Functional Consultant MB-240 exam and earn Microsoft Dynamics 365 Field Service Functional Consultant MB-240 certification.