Learn the essential roles to grant customer service representatives in Dynamics 365 for secure access to device registration and data pulls. Find the right security roles for IoT access while maintaining the principle of least privilege in your system.
Table of Contents
Question
A company uses Dynamics 365 Customer Service and Connected Customer Service.
Customer service representatives require access to work with device registration and device data pulls.
You need to grant access to the representatives by using the principle of least privilege.
Which two roles should you grant? Each correct answer presents part of the solution.
A. IoT administrator
B. IoT endpoint user
C. Dynamics 365 system customizer
D. Dynamics 365 system administrator
Answer
A. IoT administrator
B. IoT endpoint user
Explanation
This item tests the candidate’s knowledge of describing security roles for Connected Customer Service.
To access all records for customer assets, IoT devices, IoT alerts, and associated tables, the IoT endpoint user and IoT administrator roles must be granted to representatives.
The Dynamics 365 system administrator role is required for representatives who need rights to customize the system. This role provides full permission to customize the system and view all data. This gives more privilege than is required. The Dynamics 365 system customizer role is required for representatives who need rights to customize the system. This role provides full permission to customize the system but can only view records for the system entities that they create. This gives more privileges than is required.
Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 exam and earn Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification.