Struggling with Dynamics 365 Customer Service? Learn the best way to identify high-priority open cases using Personal Views in this expert guide. Improve your case management skills for the MB-230 exam!
Table of Contents
Question
A company uses Dynamics 365 Customer Service to manage cases.
You need to identify high-priority cases that are open.
What should you use?
A. Quick Find
B. Global Search
C. Personal view
D. Knowledge Search
Answer
C. Personal view
Explanation
This item tests the candidate’s knowledge of creating and searching for case records.
Personal views are used to create searches by using multiple criteria, such as searching several columns and/or related tables. To identify high-priority cases that are open, a search on the status and priority columns is required. Quick Find and Global Search cannot be used to search with multiple criteria. Knowledge Search is used to search for Knowledge articles, not cases.
Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 exam and earn Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification.