Discover the top 3 external Knowledge Search providers in Dynamics 365 Customer Service, including SharePoint, Microsoft Graph, and separate Dynamics 365 instances. Learn how to configure and enhance your knowledge management system today!
Table of Contents
Question
A company plans to use the Knowledge management capabilities of Dynamics 365 Customer Service.
The company stores current knowledge content in multiple systems. The knowledge content must be available to agents when the agents search for content in Dynamics 365 Customer Service.
You need to configure an external Knowledge Search provider in Dynamics 365 Customer Service.
Which three data sources can you use as an external Knowledge Search provider? Each correct answer presents a complete solution.
A. SQL
B. Azure
C. SharePoint
D. Microsoft Graph
E. A separate Dynamics 365 instance
Answer
C. SharePoint
D. Microsoft Graph
E. A separate Dynamics 365 instance
Explanation
This item tests the candidate’s knowledge of configuring Dynamics 365 Customer Service to work with additional search providers for knowledge content.
The search provider feature of Dynamics 365 Customer Service allows organizations to include results from additional data sources when looking for Knowledge article content. The cross-organization search provider allows you to search Knowledge articles from a separate Dynamics 365 instance. The SharePoint search provider allows you to search knowledge content stored in a SharePoint site that is in the same tenant as Dynamics 365 Customer Service. The Microsoft Graph connector is for organizations that are already using Microsoft Search to index all external data with Microsoft Graph. Azure and SQL are not options that can be used as a search provider.
Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 exam and earn Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification.