Learn which Dynamics 365 app, including Connected Customer Service, integrates IoT telemetry data with customer service for optimal flexibility. Explore key features and find out why this solution is perfect for customizing IoT solutions and modifying Azure components.
Table of Contents
Question
A company uses Dynamics 365 Customer Service.
The company requires the connection of IoT telemetry data from customer assets to a business function in Customer Service.
You need to ensure that the company has maximum flexibility to develop custom IoT solutions and that the Azure components can be modified as required.
Which app should you use?
A. Connected Customer Service
B. Dynamics 365 Customer Voice
C. Dynamics 365 Customer Insights – Data
D. Remote Assist
Answer
A. Connected Customer Service
Explanation
This item tests the candidate’s knowledge of use cases for Connected Customer Service.
Connected Customer Service enables the connection of IoT telemetry data from customer assets to a business function in Customer Service. It also ensures that the company has maximum flexibility to develop custom IoT solutions and that the Azure components can be modified as required. Dynamics 365 Customer Insights – Data provides AI-driven analytics and deeper insight into customer service processes. Remote Assist provides remote assistance to customers by using mixed reality technology. These apps do not enable the connection of IoT telemetry data from customer assets to a business function in Customer Service. Customer Voice helps to gather feedback and insight from customers through surveys and forms.
Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 exam and earn Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification.