Struggling with Dynamics 365 Customer Service? Learn how assigning a device category helps manage IoT devices and limit command types in the MB-230 certification exam. Get expert tips to ace the test!
Table of Contents
Question
A company uses Dynamics 365 Customer Service and Connected Customer Service.
Support agents have difficulty sending the correct commands to the appropriate devices.
You need to limit the types of commands that can be sent to different types of devices.
What should you assign to specific devices?
A. Customer asset
B. Device category
C. Property definition
D. Command definition
Answer
B. Device category
Explanation
This item tests the candidate’s knowledge of managing IoT devices.
A device category is used to separate different types of IoT devices. It specifies the different command definitions and properties that are associated with IoT devices assigned to that category. A command definition is the template that can be used to create commands for interacting with a device. You cannot individually associate a command definition with a specific device. A property definition is the template for different properties that are used to interact with devices. You cannot individually associate a property definition with a specific device. Associating an IoT device with a customer asset enables you to view the management history of the device from the customer asset record. It does not simplify device management. This is done by associating the device with a device category.
Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 exam and earn Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification.