Learn how to configure Dynamics 365 Customer Service interactive dashboards by adding a queue list using streams. Discover the correct method and best practices for enhancing your dashboard with case management tools.
Table of Contents
Question
A company uses Customer Service Hub to manage cases in Dynamics 365 Customer Service.
You need to modify an interactive dashboard to include a list of items from a specific queue.
What should you add?
A. assistant
B. chart
C. list
D. stream
Answer
D. stream
Explanation
This item tests the candidate’s knowledge of configuring interactive dashboards.
Streams are used to display a list of records on interactive dashboards. They can be configured to include items from specific views or queues. Charts are visuals that display graphical representations of items. They will not list specific records. Lists are used to display items on classic Dynamics 365 dashboards. They are not used on interactive dashboards. The assistant is an element that can be added to classic Dynamics 365 dashboards and provides reminders to users. It is not used to provide a list of items.
Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 exam and earn Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification.