Learn how to resolve allocation type issues in Dynamics 365 Customer Service entitlements. Discover why deactivating, deleting, and creating new entitlements with the correct settings is crucial for accurate case management.
Table of Contents
Question
A company uses entitlements in Dynamics 365 Customer Service.
You create an entitlement that is based on a total number of cases. After you activate the entitlement, you observe that you should have based it on the number of hours.
You need to resolve the issue.
What should you do?
A. Deactivate the entitlement. Modify the allocation type to Number of Hours.
B. Delete the entitlement. Create a new entitlement that has the allocation type set to Number of Hours.
C. Deactivate and delete the entitlement. Create a new entitlement that has the allocation type set to Number of Hours.
Answer
C. Deactivate and delete the entitlement. Create a new entitlement that has the allocation type set to Number of Hours.
Explanation
This item tests the candidate’s knowledge of configuring and applying entitlements.
Since you cannot change the allocation type after an entitlement has been saved for the first time, the only option to solve this problem is to replace the entitlement with a new entitlement that has the correct allocation type. Since the current entitlement is active, you will need to deactivate it. Once deactivated, you will be able to delete the existing entitlement from the system. Then you can create a new entitlement and set the allocation type to Number of Hours.
Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 exam and earn Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification.