Summary
- Dynamics 365 Commerce is adding support for stamping a specific business customer contact on POS transactions to improve auditability for orders, quotations, returns, and pickups.
- Store Commerce gains a new Contacts section on the customer details page where authorized associates can add, edit, and deactivate customer contacts.
- Selected contacts can be printed on receipts and order documents so retailers and business customers can identify who acted on the organization’s behalf.
- The capability is permission-controlled, so admins can assign role permissions for contact management and transaction stamping.
- This message is for awareness only and no immediate admin action is required.
Message ID: MC1472795
Primary Service: D365 Apps
Admin Impact: Low
User Impact: Medium
Release Start: 02 Oct 2026
Release End: 02 Oct 2026
Services: D365 Apps
Category: Stay informed
Tags: New Feature
Rollout: October 2026
History
9/16/2026 Item Added to Message Center
Microsoft Message
We are announcing the ability to stamp a contact from a business customer’s organization on transactions, creating a clear audit trail of who placed, paid, or collected an order in Dynamics 365 Commerce. This feature will reach public preview on October 2, 2026.
How does this affect me?
Associates can record the specific person from a customer’s organization who acts on the organization’s behalf across orders, quotations, and pickups. Merchants can also control which contacts are authorized to place or collect on-account orders, helping reduce the risk of unauthorized purchases.
This release enables:
Contacts on the customer details page: A new Contacts section on the customer details page in Store Commerce displays all contacts associated with a customer account. Associates with the appropriate permissions can add new contacts, edit existing contacts, and deactivate contacts that are no longer valid. Changes are synchronized with Dynamics 365 Finance and Operations in real time.
Stamping a contact on a transaction: After a customer is added to the cart, the associate can select a contact from that customer’s contact list and associate the contact with the transaction. The selected contact identifies the individual acting on behalf of the customer’s organization. This capability is supported for:
- Cash-and-carry transactions
- Customer orders
- Quotations
- Return orders
Receipts and printed documents: The contact’s name is printed on receipts and other order documents, providing a clear reference for both the retailer and the business customer.
Please note that this feature is permission-controlled. Administrators assign the appropriate permissions to roles that require the ability to manage contacts.
What action do I need to take?
This message is for awareness, and no action is required.