Discover a clear example of a service request in the context of the ITIL 4 Foundation certification exam. Learn to differentiate service requests from other types of requests.
Table of Contents
Question
Which is an example of a service request?
A. A request for normal operation to be restored
B. A request to implement a security patch
C. A request for access to a file
D. A request to investigate the cause of an incident
Answer
C. A request for access to a file
Explanation
C. A request for access to a file is an example of a service request.
A service request is a formal request from a user for information, advice, a standard change, or access to an IT service. It is a predefined, low-risk, frequently occurring request that follows a standard procedure or work instruction. Requesting access to a file fits this definition perfectly.
The other options do not qualify as service requests:
A. Restoring normal operation is part of incident management, not a service request.
B. Implementing a security patch is a change request, which involves altering the state of a configuration item or IT service.
D. Investigating the cause of an incident is part of problem management, aimed at identifying the root cause and preventing future occurrences.
ITIL 4 Foundation ITILFND V4 certification exam practice question and answer (Q&A) dump with detail explanation and reference available free, helpful to pass the ITIL 4 Foundation ITILFND V4 exam and earn ITIL 4 Foundation ITILFND V4 certification.