Discover the correct answer to the ITIL 4 Foundation exam question about the role that uses services. Learn the key differences between service consumer, customer, user, and sponsor.
Table of Contents
Question
What is defined as ‘the role that uses services’?
A. Service consumer
B. Customer
C. User
D. Sponsor
Answer
C. User
Explanation
In ITIL 4, a user is defined as a person who uses services. Users are the individuals who directly interact with and utilize the services provided by the service provider. They are the end-users who benefit from and rely on the services to fulfill their needs or to perform their job functions.
It’s important to distinguish between users and other related roles:
- Service consumer: An individual or group that defines the requirements for a service and takes responsibility for the outcomes of service consumption.
- Customer: A person who defines the requirements for a service and takes responsibility for the outcomes of service consumption.
- Sponsor: A person who authorizes budget for service consumption.
While customers and sponsors play crucial roles in defining service requirements and authorizing budgets, respectively, users are the ones who actually use the services on a day-to-day basis.
ITIL 4 Foundation ITILFND V4 certification exam practice question and answer (Q&A) dump with detail explanation and reference available free, helpful to pass the ITIL 4 Foundation ITILFND V4 exam and earn ITIL 4 Foundation ITILFND V4 certification.